Assistant Store Manager

USR Team Franchise of Pet Supplies Plus•Birmingham, AL

17h•Onsite

About The Position

Join USR Holdings, a proud franchisee of Pet Supplies Plus, as an Assistant Store Team Leader (ASTL). This role is for experienced retail leaders who are passionate about pets and enjoy leading a team. The ASTL will support the Store Team Leader in driving store performance, team development, and customer satisfaction. You will lead by example, coach team members, and ensure the store operates efficiently and meets company goals. The ideal candidate will become an expert in pet nutrition, care, and supplies, and will thrive on building genuine relationships with customers and the community.

Requirements

2+ years of retail management experience
Proven leadership and team development skills
Strong communication and sales abilities
Passion for pets and helping people
Ability to meet goals and follow through on objectives
Ability to work flexible shifts including nights and weekends
Physical ability to lift up to 50 lbs. and stand for long periods

Nice To Haves

Pet industry experience preferred

Responsibilities

Deliver outstanding customer service and ensure every Neighbor feels welcomed and appreciated.
Support hiring, onboarding, training, and performance management of store team members.
Lead daily huddles and one-on-one meetings to foster communication and accountability.
Drive sales, margin, and operational goals including inventory accuracy and labor cost control.
Promote Preferred Brand sales and maintain merchandising standards.
Ensure compliance with safety and loss prevention policies.
Maintain awareness of product knowledge, promotions, and advertising.
Assist in scheduling, inventory management, and operational checklists.
Respond promptly to performance issues and support team development.