Assistant Store Manager - Sales & Service, Full Time, Annapolis - West Elm

Williams-Sonoma•Annapolis, MD

13h•Onsite

About The Position

This role supports the management team in achieving goals by providing World-Class service. The Assistant Manager of Sales and Service will serve as a role model for building relationships with customers and will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store. The company mission is to enhance the quality of our customers’ lives at home, putting the customer at the center of everything they do, every day. Their corporate values include People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Requirements

Excellent communication, organization and leadership skills
Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
2-3 years of previous retail sales experience or management experience in a customer service related field

Responsibilities

Leads the store team to create an exceptional experience for customers and exceed sales goals
Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
Reinforce customer service principles by coaching staff on their successes and challenges
Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Benefits

A generous discount on all Williams-Sonoma, Inc. brands
A 401(k) plan and other investment opportunities
A wellness program that supports your physical, financial and emotional health
Paid vacations and holidays (full-time)
Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
Individual development plans and career pathing conversations
Annual performance appraisals
Cross-brand and cross-functional career opportunities
Online learning opportunities through brand specific resources and WSI University
Leadership development opportunities