Assistant Store Manager - NW Portland, OR

Portland Leather Goods•Portland, OR

23h•Onsite

About The Position

We are seeking a Retail Assistant Store Manager who is customer-obsessed and passionate about providing an exceptional customer journey. This role supports the Store Manager in daily operations, team leadership, and fostering a positive work environment. The Assistant Store Manager will help forge lasting memories with customers, support the retail team, and assist with all store operations. The ideal candidate will have an optimistic outlook and know how to encourage and foster a positive work environment. This position will oversee our boutique location on NW 23rd Street in Portland, OR. This is a full-time position that will work up to 40 hours a week and will be available to work over the weekend. Additional hours may be required during peak seasons.

Requirements

Highschool diploma, equivalent or higher
Minimum of 2 years' experience in retail, store operations, and customer experience
Possesses a true passion for customer success
Excellent communication, organizational, leadership, and time/project management skills
Flexibility in scheduling to meet customer needs with a short turnaround

Responsibilities

Support the Store Manager in hiring, training, development and motivation of your Team
Assist in organizing, planning and implementing strategy for the retail operation to run smoothly
Ensure Teammates are delivering outstanding customer service by teaching, coaching, and leading by example
Ensure merchandising and presentation standards are met
Build long-lasting relationships and create a lifetime customer following by actively staying on the Customer's journey/agenda
Effectively communicate store needs to the Store Manager
Coordinate and execute events, sales, and promotions
Foster a work environment of positivity and inclusivity
Update store displays based on season and inventory needs
Contributes to an environment of total customer satisfaction by making the Customer's needs the first priority
Exerts maximum effort to achieve store sales projections
Manages the sales floor
Maintains daily focus among all Teammates on Customer first interactions
Understands and enforces all store policies and practices
Protects the Company's interests at all times
Learn all features and benefits of the merchandise
Provides expert knowledge regarding quality, value, and services
Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals
Encourages and promotes a cooperative, teamwork environment
Investigates and handles customer complaints quickly, efficiently, and courteously
Manages the implementation and administration of all merchandise and advertising programs, merchandise displays, and inventories as directed
Maintains a complete knowledge of all Portland Leather Goods promotions
Assists in store maintenance, both inside and outside, by delegating or performing these duties
Performs other duties as assigned