Assistant Store Manager: Roosevelt Field

ThirdLove•Village of Garden City, NY

3d•$27•Onsite

About The Position

Thirdlove is seeking an innovative and engaging Assistant Store Manager for their store in [mall/town]. This leader will support and inspire their team, foster exceptional customer experiences, and drive sales to achieve business goals. They will embody Thirdlove’s values while ensuring operational excellence and a welcoming store environment. As a key part of the leadership team, they will also collaborate on store-driven initiatives with the Store Manager and HQ team.

Requirements

2+ years of direct management experience
3+ years of customer service and/or retail experience; background in similar category preferred
Must be at least 18 years of age
Must be able to maintain an active store presence, including standing and walking for extended periods of time
Comfort with using a ladder and lifting a maximum of 50lbs
Experience with bra fitting and fit guidance, or willingness to learn
Reliable, punctual, and able to work a flexible schedule (including nights, weekends, holidays)
Confidence in ability to handle returns, answer complaints, and fix minor floor issues calmly.
Ability to create a safe, body-positive, and supportive environment in the fitting rooms while respecting client privacy.
Passion for Thirdlove’s mission of body positivity, inclusive sizing, and confidence through comfort

Responsibilities

Partner with the Store Manager to develop and execute strategies that drive sales and customer engagement.
Assist in achieving store sales goals, maximizing KPIs, and fostering customer loyalty to drive profitability.
Inspire and help coach a team to deliver exceptional in-store experiences and foster a positive, high-energy environment.
Function as the Store Manager in their absence, taking responsibility for day-to-day store operations and team leadership.
Support recruiting efforts to attract top talent for Sales Associate roles, helping with timely onboarding and development.
Ensure smooth store operations, by overseeing tasks such as inventory management, visual merchandising, and implementing technology or process improvements.
Provide seamless customer support, including resolving product inquiries and aftercare.
Stay agile and adaptable, learning and leveraging new technologies and systems like Shopify, Incite, and Google Workspace to optimize performance.
Maintain flexibility in scheduling, including availability for evenings, weekends, holidays, and events.
Contribute to payroll and scheduling oversight to align staffing with business needs while managing costs effectively.
Maintain a strong focus on delivering an exceptional customer experience by creating a warm, welcoming, and personalized fitting and shopping experience in line with the Retail Excellence Protocol, ensuring the store reflects Thirdlove's standards.
Support fit consultations, product education, and conversion through proactive, client-focused behaviors.
Partner with the Store Manager and HQ to execute marketing initiatives and in-store events to drive traffic, customer engagement and sales growth.