Assistant Store Manager - Premium Outlets Montréal

Psycho Bunny Inc. • Mirabel, QC

2d • Onsite

About The Position

We're Psycho Bunny, a rebellious, refined clothing brand known for premium quality, vibrant style, and an unmistakable logo. With over 200 points of sale worldwide, we are redefining bold standards in retail. The Assistant Store Manager strategically manages and promotes a sales culture within a retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee a consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.

Requirements

• 3+ years of experience in a similar retail management role.

Responsibilities

• Support the Store Manager in managing the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations.
• Support the Store Manager with the recruitment, training, development and succession of high-performing, results-driven Team Members.
• Positively communicate and demonstrate the Brand values, attitude and culture.
• Ensure successful implementation of programs, policies, routine and seasonal initiatives, and specific store needs.
• Cooperate with the Store Manager to develop clear action plans for the store and strive to achieve objectives, deliverables and timelines of the plan.
• Take accountability for training and execution in all in-store areas, including business, operations, and sales/customer service, to ensure all employees are trained in Retail Standards.
• Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs (e.g., buy online pickup in store, phone sales, and ship from store options).
• Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities.
• Engage in career discussions to support and reinforce team understanding of how working at Psycho Bunny will contribute to their career and personal growth.
• Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
• Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to "make it right" for guests.
• Execute all requirements concerning applicable Health and Safety Standards & Covid-19 to maintain a safe and compliant working atmosphere for all Store Team Members & customers.
• Establish supportive and productive relationships with all team members, focusing on personal and professional development.

Benefits

• Sweet discount on the coolest fits
• Room to grow in a rapidly expanding brand
• Surrounded by smart and passionate people
• Group Insurance coverage, including health, dental, vision
• RRSP with matching contribution
• Casual dress code
• An Employee/Family Assistance Program
• 2 weeks of vacation & additional paid time off, including a day off for your birthday!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed