Retail Assistant Store Manager

Kendra Scott•Chandler, AZ

12d•Onsite

About The Position

Kendra Scott is a fashion-lifestyle brand founded on Family, Fashion, and Philanthropy. We believe our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. As a full-time Assistant Manager, you will be the Store Manager’s "right hand" in developing and implementing the business strategy and leading the brand experience of the store. Your passion lies in training and coaching your team into highly effective connectors who consistently provide an unforgettable WOW experience for all guests. With your support, your team will achieve revenue targets, prioritize philanthropic impact, and deliver operational excellence. Most importantly, you and your team will represent the Kendra Scott culture uniquely and positively.

Requirements

Must be over the age of 18
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist and reach
Ability to stand and/or walk for at least 6 hours per shift
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
Bachelor’s degree or equivalent work experience
Previous experience leading functional teams in a retail management role
Ability to multi-task with attention to detail; strong priority-setting and time management skills
Experience leading and developing teams and defining success as having a significant impact on others' careers
Must be available to work at least 30 hours per week, including nights and weekends

Nice To Haves

Strong connections with local media, non-profit organizations, and other key partners to drive traffic and brand awareness
Passion for Kendra Scott and what the brand represents: Family, Fashion, and Philanthropy
Ability to relocate long-term to pursue career growth opportunities is strongly preferred

Responsibilities

Model, teach, and coach WOW service with a “customer is our boss” mentality, using WOW Service Principles to connect with every guest and make a difference in their day.
Train and develop others to ensure they provide WOW experiences, going above and beyond to ensure all guests feel welcome and a part of the family.
Act as a key WAM (WOW Awareness Manager), driving sales by maximizing overall store productivity and building guest connections through WOW experiences.
Support the Store Team Leader in developing short and long-term business plans to drive key KPIs, taking ownership over a specific area of responsibility to positively impact store performance.
Motivate and inspire the team through feedback and recognition, serving as a role-model leader who shows the team how to create positive experiences for all guests on the salesfloor and at events.
Drive team engagement by celebrating outstanding performance and building skills through explanation, teaching, and coaching, cultivating people and watching them flourish.
Increase brand awareness through philanthropic efforts and community initiatives, helping to achieve event and giveback goals.
Acquire new customers through traffic-driving efforts to increase the brand's impact.
Gain the confidence and trust of others through honesty and authenticity, demonstrating integrity when making decisions.
Ensure audit and shrink results meet Asset Protection Standards, and follow Kendra Scott policies and procedures.
Communicate effectively, articulating a clear message and providing ongoing performance feedback through various communication platforms.
Actively listen to learn and encourage open expression of diverse opinions and ideas.
Find ways to thrive no matter what area of the business is supported, drawing on experiences and applying learnings to a variety of situations.
Be curious and flexible, learning from the past and not shying away from trying new things.
Collaborate by bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose, prioritizing idea sharing and varying interests to create mutual accountability, trust, and commitment.
Approach new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Leverage reporting and daily sales trends to make real-time, business-critical decisions to achieve store financial goals.
Proactively find ways to make all guest experiences positive and impactful.
Display courage by championing ideas, positions, and others, caring personally about people and challenging them directly to achieve greatness.
Take responsibility and have a “do what I say I’m going to do” mentality, being answerable for own actions and the actions of those led.
Make good decisions by relying on a mixture of analysis, wisdom, experience, and judgment, balancing speed and quality, and knowing when to move ahead and act even when information is incomplete.