DeWitt Assistant Store Manager

Green Star Cooperative Market•Ithaca, NY

11h

About The Position

The Assistant Store Manager helps ensure smooth store operations in the Store Manager’s absence. This includes maintaining the store’s appearance and security, responding appropriately and promptly to emergencies, and providing excellent customer service. The role also supports supervision and staff training, consistent implementation of policies and procedures, leadership, and a welcoming environment for coworkers, customers, owners, and community members. GreenStar Co-op is committed to being an inclusive organization free from discrimination and welcomes people from diverse communities to participate in its community-owned cooperative business structure. This is a Level IV Assistant position reporting to the Store Manager.

Requirements

Excellent customer service skills and an outgoing, friendly personality.
Effective communication skills, including listening and giving clear instructions.
Ability to handle and prioritize multiple demands while remaining calm and tolerating stress.
Ability to resolve conflicts and de-escalate situations.
Attention to detail and accuracy.
Ability to lift 50 pounds.

Nice To Haves

Supervisory experience preferred.
Experience with cash registers, retail operating systems, and computer software is a plus.

Responsibilities

Assist with developing weekly store schedules that meet operational needs within the labor budget.
Ensure store security and communicate facilities emergencies promptly.
Communicate on-duty concerns to the Store Manager, including customer complaints, staff performance, and maintenance issues.
Maintain knowledge of the differences between cooperatives and other businesses.
Ensure orders are received according to procedures and invoices are coded and submitted on time.
Ensure buyers maintain appropriate stock levels and inventory accuracy.
Maintain knowledge of the point-of-sale system.
Ensure shelves are stocked and products are rotated so they are fresh and in date.
Keep displays and shelves clean and organized, and ensure products have accurate descriptions, prices, and sales signage.
Train staff on front-end systems, customer service, storewide systems, GreenStar product lines, and security procedures.
Ensure the accuracy and security of cash.
Provide friendly customer service; answer product questions, refer customers to other staff when appropriate, suggest purchases and preparation methods, and help customers place special orders.
Keep retail and storage areas clean and orderly and compliant with health department standards.
Assist with inventory preparation and ensure inventory counts are accurate.
Maintain store equipment, report equipment needing repair to the Store Manager, and remove unsafe equipment from service.
Follow safety rules, assist coworkers with safety needs, correct unsafe equipment or conditions, communicate safety concerns, support safety training, and participate in safety programs.
Perform other tasks as assigned to support a safe and healthy work environment.
Maintain good working relationships and follow storewide policies and procedures.
Communicate clearly, directly, and respectfully with staff; treat staff and managers consistently and fairly in a cooperative work environment.
Be knowledgeable about all staffing positions and fill in for them as needed, performing their daily tasks.
Document and update procedures, systems, and checklists, and help maintain procedure manuals.
Provide the Store Manager with ongoing feedback about staff performance.
Ensure retail department personnel comply with established policies, procedures, and guidelines.
Model supportive, participatory leadership, build teams, and motivate staff to meet department goals.
Participate in preparing agendas for regular department meetings.