Assistant Store Manager (full-time) - Programming and Special Events

CAMP•Charlotte, NC

7d•Onsite

About The Position

CAMP is a Family Experience Company that helps answer the question, "What should we do today?" through a unique combination of retail, media, and entertainment. Launched in 2018, CAMP operates retail locations in Atlanta, Los Angeles, Chicago, Boston, New York, Dallas, DC Markets and King of Prussia, PA and serves families everywhere via its digital platforms. We are looking for a Full-Time Assistant Store Manager - Responsible for Programming and Special Events, to join our SouthPark team. You will be responsible for guiding CAMP’s families through our retail experience, ensuring they have a magical experience and want to return!

Requirements

Ability to work at least one weekend day/week, but ideally both!
Open availability. This role is full-time, and you will be working approximately 40 hours / each week
Strong organization skills with a keen attention to detail
Demonstrated ability to lead and motivate a team to achieve goals
Prior work experience in any of the following areas: retail, child-care, child development/ education, performing arts.
Excellence, enthusiasm, and excitement around engaging with children and families creatively.
Desire to be part of a tight-knit team looking to transform the traditional retail experience.
Patience, warmth, joy, and humor.

Nice To Haves

Bonus but not required: you may have hidden talents that can add magical moments to our retail experience.

Responsibilities

Support the General Manager in managing the day- to day operations of the store to ensure store and teams meet KPI targets
Collaborate with General Manager to develop clear action plans for the store and team and strive to achieve objectives, deliverables and timelines for each plan
Act as a results-driven role model for the team to impact sales generation and exceptional customer service
Lead and support the oversight of the Canteen floor; acting as Manager on Duty to ensure all operational and customer facing needs are met
Monitor and coach staff to continually improve selling opportunities and build genuine customer relationships
Create and implement visual and merchandising strategies to increase sales. Utilizes selling reports to understand floor capacity, layout and sell through opportunities
Support the General Manager and leadership team with goal achievement (KPIs)
Motivate and inspire the team to achieve/exceed hourly, daily, weekly business goals through in-store selling, using strong business acumen skills
Create and maintain a positive and productive work environment that fosters diversity, inclusivity, teamwork, creativity and a passion for the Camp brand
Partner with the General Manager to identify and assess training needs. Create tailored training plans to implement various training methods to enhance team members skills and performance
Assist in managing labor spend to optimize responsible spending and profit opportunities
Other duties as assigned
Lead the planning and execution for all programming, special events and celebrations that take place in the store
Ensure schedule is written to leverage all in-store programming events (Meet & Greets, Slime Bootcamps, Birthday Parties, etc)
Communicate all upcoming special events to store to team to maximize increase in customer traffic and business opportunities
Consistently works to optimize revenue potential by identifying programming opportunities during peak and non-peak times. Partner with Director of Programming to optimize performance
Engage with all incoming birthday party leads. Actively sell/upsell birthday parties to achieve selling targets. Partner with Celebrations and Events Sales Coordinator to optimize performance
Ensure available time slots are up to date to maximize events and party booking opportunities
Manage and coach team performance to ensure customer experience and reviews are positively impacted
Ensure all programming related supplies are fully stocked. If necessary, place supply orders to ensure proper inventory levels

Benefits

Medical Coverage & Pharmacy Benefits including virtual doctor visits
Dental & Vision Coverage
Gym and Wellness Discounts
Voluntary Pet Insurance
Health Care Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account (FSA)
Life & AD&D Insurance
Long Term Disability
Mass Transit and Commuter Parking Programs
Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions
Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care
20% off all merchandise at CAMP’s retail stores and CAMP.com
Accrual based PTO policy (2 hours for every 30 worked) to use for vacation, personal days, well-being, or an illness
Additional floating PTO day allowing you to rest, celebrate, recharge on a day that is most impactful to you
401(k) Plan (Employee contribution only)
1.5 pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth