Assistant Store Manager

Comcast • San Francisco, CA

22h • Onsite

About The Position

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, Comcast sets the pace in innovative businesses, creating career opportunities across various locations and disciplines. The company is at the forefront of change, moving at an amazing pace thanks to its remarkable people who bring cutting-edge products and services to life for millions of customers daily. If you share a passion for teamwork, a vision to revolutionize industries, and a goal to lead the future in media and technology, Comcast invites you to fast-forward your career. This role is responsible for the daily operations of a location, delivering a best-in-class experience for both the store team and customers. The Assistant Store Manager provides leadership, guidance, coaching, and motivation to the retail sales team to ensure a superior customer experience and achieve desired sales results. They promote and maintain a performance-based culture, inspiring employees and acting as a mentor for professional development. Collaboration with other store leaders and staff, both within and outside the functional team, is crucial to create synergies, ensure efficient processes, and meet operational goals. The position also involves maintaining a store environment that aligns with established planograms, ensuring current branding collateral is visible and functional, and effectively carrying out all inventory requirements, including stocking, returning, organizing, and securing. The Assistant Store Manager must demonstrate advanced knowledge of company products and services, as well as best practices related to sales processes, store schedules, and customer engagement.

Requirements

• Ability to carry and lift up to 25 pound boxes.
• Ability to stand and move about the store constantly.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• 5-7 Years Relevant Work Experience.
• Bachelor's Degree (or some combination of coursework and experience, or extensive related professional experience).
• Advanced knowledge of company products and services, as well as best practices as they relate to sales processes, store schedules and customer engagement.
• Leadership, guidance, coaching and motivation skills for retail sales team.
• Ability to promote and maintain a performance-based culture.
• Ability to collaborate with other store leaders and staff within and outside the functional team.
• Ability to maintain a store environment that aligns with established planograms and ensure that current branding collateral is visible and functional.
• Ability to ensure that all inventory requirements are carried out effectively, including stocking, returning and organizing and securing.
• Skills in Change Management, Coaching, Customer Service, Problem Solving, Results-Oriented.

Nice To Haves

• Previous Comcast experience preferred.

Responsibilities

• Achieves all sales and service metrics through daily supervision, coaching and consistent performance-management (e.g., discipline) of retail sales team.
• Proactively coaches and develops store team to perform their responsibilities at a high level.
• Provides on-boarding support, observes and provides feedback to new hires to ensure they are on-track with their training curriculum and able to provide an exceptional customer experience.
• Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times.
• In cooperation with store manager, oversees all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles and resolution of customer escalations.
• Passionately drives store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures.
• Evaluates current processes, procedures and overall efforts for improvement and innovation.
• Drives operational excellence with particular focus on inventory management.
• Leads store inventory cycle counts ensuring the timeliness and compliance with store, channel and company requirements.
• Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity and net promoter system (NPS).
• Coaches team members on how to position all products with customers.
• Ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
• Remains current on new and current products and services, industry and competitive trends and reinforces findings with the team.
• Administers cash handling policies and procedures.
• Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.
• Is well-versed in sales compensation plans and addresses team member questions.
• Builds collaborative relationships with market and region stakeholders including the operations manager.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.
• Other duties and responsibilities as assigned.

Benefits

• Base pay within the posted range.
• Targeted Commission.
• Sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
• Best-in-class Benefits to eligible employees.
• Benefits connect you to the support you need when it matters most.
• Benefits help you care for those who matter most.
• Array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level