Retail Assistant Store Manager Los Angeles, CA

SMCP NORTH AMERICA•Los Angeles, CA

20h•$28 - $31•Onsite

About The Position

The Assistant Store Manager at SMCP - Maje, located in Los Angeles, CA at Westfield Century City, plays a key leadership role in delivering an elevated client experience. This position involves inspiring and coaching the team to achieve excellence, leading by example to create a dynamic and welcoming shopping environment. The role contributes to driving personal sales, developing team skills in wardrobing and clienteling, and fostering a culture of passion, service, and success. The Assistant Store Manager supports the Store Manager in all aspects of store operations, ensuring efficiency on the sales floor and behind the scenes. This includes coaching associates, maintaining visual standards, and resolving client concerns with a solution-driven mindset.

Requirements

2+ years of prior supervisory experience in a client-focused retail environment.
Passionate about fashion, styling, and delivering exceptional service.
Strong communicator with a natural ability to coach and develop talent.
Problem-solver with a track record of setting and achieving goals.
Team-oriented leader who fosters a positive and motivating workplace.
Resourceful in building client relationships and attracting new talent.
Flexible availability, including evenings, weekends, and holidays, is required.
Aligned with SMCP’s core values and dedicated to growing within the brand.

Responsibilities

Exemplify exceptional client service by acting as the boutique's primary "host."
Ensure each client receives a personalized and memorable shopping experience.
Use selling tools effectively to enhance client engagement and satisfaction.
Drive individual sales performance, contributing at least 20% to the store’s monthly sales plan.
Mentor and motivate the team to achieve and exceed key performance indicators (KPIs).
Observe and provide feedback to team members on client engagement, conversion rates, and styling techniques.
Deliver comprehensive training for new hires and facilitate ongoing product knowledge sessions.
Foster a culture of trust, collaboration, and continuous improvement within the team.
Act as Manager on Duty, utilizing strong problem-solving skills to address and resolve client concerns.
Support visual merchandising initiatives, ensuring compliance with brand guidelines.
Maintain a visually appealing boutique that reflects the brand's aesthetic and standards.