Assistant Store Manager (Self Storage) - Evenings

SecureSpace Management•Portland, OR

3d•Onsite

About The Position

SecureSpace Self Storage is one of the fastest-growing self-storage platforms in the USA with assets located primarily in high-density, urban markets. With a focus on exceptional customer service and enhanced security features, SecureSpace Self Storage provides a high-quality experience our customers can count on at every store they visit. The Evenings Assistant Store Manager plays a key role in supporting the Store Manager, Area Manager, and District Manager to achieve the store's goals. This position involves collaborating closely with the team to enhance sales and customer acquisition and manage vendor relationships, contributing to the store's overall success. Additionally, the Assistant Store Manager is involved in executing departmental projects and initiatives, always emphasizing teamwork by working effectively with staff and customers. Our office operates on weekends, yet we offer flexible scheduling options to promote a balanced work-life for our team. The hours for this role will be ; 2:00 pm - 10:30 pm Thurs, Fri, Sat, Sun, Mon. The Evening Assistant Store Manager will support efforts to maintain the store's alignment with brand expectations, including assisting with monitoring sales and occupancy statistics, ensuring a positive customer experience, maintaining cleanliness, and supporting facility operations. What makes an Evening Assistant Store Manager at a SecureSpace Self-Storage facility different than the other Storage opportunities? We truly promote from within. We are opening 30+ stores in 2026, which provides a great opportunity for career growth. Currently over 40% of our Area Managers started as Store Managers with SecureSpace. 62% of move-ins are completed online with the help of our US-based customer success team. They arrive at your store already booked and paid! Our stores are fully owned and operated, no managed properties to deal with. All of our Auctions are done online, no in-person auctions. Co-develop your shift schedules with your team, your input is valued and respected. Are you an energetic, friendly, and ambitious self-starter yearning for career growth? Look no further because we want you to join our team TODAY. To sweeten the deal, we're offering a $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment. Performance and attendance requirements apply; ask a Recruiter for details!

Requirements

Minimum (1) year of experience in storage, retail, or hospitality.
Strong use of the English language in verbal and written communication
Provides consistent support to the Store Manager and acts as a backup in their absence.
Customer service mindset.
Proficient in Microsoft Word and Excel.
Identifies potential maintenance, safety, and fire issues.
Operates roll-up doors for storage units.
Willing to travel occasionally to another location for scheduled shifts.
Skilled in resolving conflicts and quickly addressing and resolving issues.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, roll-up doors, and reach overhead.
Ability to operate a desktop or laptop computer.
Ability to access and produce information from a computer.
Ability to lift or carry up to 50 pounds.
Must adhere to all SecureSpace Management LLC policies and procedures.
Must maintain the integrity of confidential communications and customer information.
Must maintain a professional, courteous, and cooperative manner with GSA Management LLC & SecureSpace Management LLC staff, as well as "field" personnel and outside contacts, and demonstrate respect and a positive attitude.
Must demonstrate dependability by arriving and leaving work on time, taking the allotted time for lunch and breaks, and limiting personal telephone calls and socializing to break periods.

Responsibilities

Supports the team in surpassing sales targets by assisting in the promotion of unit rentals, warranties, and moving supplies, and encouraging the acquisition of positive reviews.
Helps guide new customers through the rental process, ensuring smooth and efficient transactions.
Assists in reaching out to potential clients to confirm their moving dates and ensure their storage units are ready and secure.
Aids in managing the accounts of past-due tenants and supports the efficient processing of paperwork for the lien/auction process.
Contributes to providing exceptional customer service, aiming to exceed client expectations and address their needs effectively.
Conducts daily property inspections alongside the team to maintain security, cleanliness, and proper upkeep. This includes checking locks, cleaning units, stocking supplies, and performing light maintenance tasks.
Performs light gardening work.
Utilizes power tools for general maintenance of property and grounds.
Uses both cleaning and property maintenance chemicals for cleanliness and overall aesthetics.
Communicates updates, results, and recommendations to the Store Manager and the Leadership Team clearly and effectively.
Be prepared to occasionally travel to other nearby locations to assist with scheduled shifts.
Shows flexibility in scheduling, being available for weekend and holiday work as needed, based on the facility manager’s hours and team schedules.
Regularly walk through the facility to monitor and ensure cleanliness standards are met. This includes checking for any cleanliness issues and ensuring that all areas are well-maintained.
Vigilantly observe customer activities to ensure compliance with facility rules and regulations. Address any violations in a professional manner and guide customers to adhere to the established guidelines.
Conduct thorough facility inspections multiple times to assess and ensure the location's safety and upkeep. This includes identifying potential hazards, ensuring all safety protocols are followed, and maintaining a secure environment for both customers and staff.
Promptly report any incidents or irregularities to the AM/DM and the Security Manager. This includes providing detailed information and documentation of the incident for further action.