Assistant Store Manager

Goodwill of the Olympics & Rainier Region•Ellensburg, WA

2d•Onsite

About The Position

The Assistant Store Manager provides direct supervision and leadership to all retail supervisors and hourly retail team members who have access to the vault, registers, or cash handling functions. This position is responsible for supporting the day-to-day operation of the retail store, ensuring operational excellence, regulatory compliance, exceptional customer service, and a safe and productive work environment. The Assistant Store Manager partners with the Store Manager to achieve sales, operational, staffing, and customer experience goals while supporting the mission and values of Goodwill.

Requirements

High School diploma or GED equivalent
3+ years related experience in retail supervision or management with proven incremental supervisory advancement
Exceptional analytical, judgment, decision-making and communications skills
Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus
Ability to read and interpret hard data and metrics.
Ability to write creatively and articulately with an emphasis on tact and diplomacy.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average.
Ability to apply concepts of basic algebra when working on spreadsheets.
Ability to create and manage departmental budget.
Knowledge of Microsoft Office products, specifically Word, Excel, and PowerPoint.
Comprehensive understanding of all aspects of Assistant Store Manager
Washington State Driver’s License required
Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.
Constantly required to stand, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
Regularly required to walk.
Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.
Will constantly lift 1-15 pounds, frequently lift 15-20 pounds, and occasionally up to 40 pounds.
Specific vision abilities required by this job include close vision.

Nice To Haves

Valid First-Aid/ CPR card which meets OSHA and WISHA standards (may be obtained within 30 days of hire).

Responsibilities

Support the Store Manager in achieving operational, financial, and customer service objectives within the retail environment.
Perform all store opening and closing procedures and responsibilities.
Provide daily leadership and oversight of retail operations to ensure efficient store performance and a positive customer experience.
Maximize sales through proper stock rotation, merchandising, signage, and inventory levels of new and used goods.
Assure a continuous flow of product through production support and partnership with inventory and new goods.
Ensure store audits are completed and maintained at or above established standards.
Lead and coordinate semi-annual inventory processes, including preparation, execution, and follow-up activities.
Monitor safe access procedures and ensure all cash handling activities comply with company policies and established controls.
Oversee supply ordering and inventory management processes to support retail operations.
Delegate work assignments appropriately to retail supervisors and hourly retail team members to support efficient store operations.
Monitor operating expenses and assist in managing store budgets, including monthly and annual reporting requirements.
Ensure payroll expenses remain within budget parameters.
Ensure payroll records, timekeeping, wage requests, and employee documentation are accurate and current.
Process and maintain records for employee reimbursements, petty cash, and travel-related expenses.
Ensure building systems and facilities are properly maintained by submitting and monitoring maintenance requests.
Actively participate in interviewing, onboarding, and training retail employees in accordance with Goodwill's hiring guidelines and practices.
Serve as the store's security “captain” partnering with management and Loss Prevention to protect company assets from internal and external theft.
Promote awareness and adherence to all company policies related to asset protection, cash control, and operational compliance within the retail store environment.
Investigate, document, and communicate security incidents and operational concerns as appropriate.
Ensure Loss Prevention (LP) audits are completed and maintained at acceptable levels.
Verify that security and safety systems are operational, including door locks, alarms, bank deposits, refunds, vouchers, and incident reporting procedures.
Deliver and model exceptional customer service standards for a diverse customer base.
Foster a positive, welcoming, and inclusive retail shopping experience for customers, donors, and employees.
Resolve customer concerns professionally and efficiently while maintaining a focus on customer satisfaction and relationship building.

Benefits

Medical, Vision, and Dental (M/V/D) insurance coverage for employees. We provide coverage for you, with a portion of the employee premium paid by Goodwill. Dependent coverage is available, with the cost being the responsibility of the employee
Accident & Life insurance options to ensure financial protection.
401(k) Retirement Plan
Vacation (1-4 Years: 80 hours annually)
10 paid Holidays annually
8 days prorated sick leave annually
Access to Childcare Benefits through Upwards
Parental leave covered by sick/vacation hours
All employees receive merchandise discounts
We strongly believe in promoting from within, and have multiple avenues for career growth