Assistant Store Manager

Brookshire Grocery Company • Hot Springs Village, AR

19h • Onsite

About The Position

The Assistant Store Manager is responsible for managing staff and operations of various store departments to ensure quality of product, food and physical safety, and inventory stock levels. This role oversees the execution of merchandising plans, ensures adherence to Company standards and procedures, manages the achievement of store sales and profits using acceptable business practices, and promotes customer service. The Assistant Store Manager is responsible for carrying out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding and disciplining partners; and scheduling, addressing complaints, and resolving problems. They ensure effective training of partners within the departments under their supervision, review historical data to predict future sales from ads and promotions, and manage inventory using item management processes to ensure satisfactory in-stock levels. The role involves reviewing profit and loss, sales, shrink, and labor data and providing summaries to upper management. The Assistant Store Manager is responsible for maintaining and improving sales performance, cash flow, public relations, product quality, and work standards. This position frequently opens/closes the store, ensures the store is presentable, adequate staff is available, and manages the safety, responsiveness, and fiscal management of cash and monetary assets. They oversee asset protection processes, including alarm system management, key control, and merchandise protection, and lead the execution of core safety processes. The role enforces quality control and food safety standards, conducts store inspections, and oversees pricing and direct store delivery (DSD) duties. The Assistant Store Manager reviews planograms and executes merchandising plans to increase sales and develops/implements initiatives for loss prevention and shrink reduction. They plan short-term strategic objectives, anticipate problems, and revise plans as needed. This role assists in directing store operations and managing operating expenses to maximize cash flow, EBITDA, sales, gross margin, and net profit. They maintain a clean, safe, and sanitary working and shopping environment and display exemplary customer service, acting as a role model for partners. The Assistant Store Manager checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork.

Requirements

• Advanced knowledge of retail grocery store operations.
• Intermediate understanding of Company checkout policies and procedures.
• Intermediate knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Intermediate knowledge of anti-money laundering and other government regulations relating to monetary transactions.
• Intermediate knowledge of cash register.
• Intermediate knowledge of on-site fuel station procedures, if applicable.
• Basic mathematical skills.
• Ability to lead and motivate others.
• Ability to effectively communicate (in written and verbal form) with customers and partners.
• Ability to remain professional and courteous with customers at all times.
• Ability to organize, prioritize, and manage time.
• Ability to prepare reports and business correspondence.
• Must be detail oriented.
• Ability to carry out short-term strategic objectives aligned with Company initiatives.
• Ability to multi-task and work in a fast-paced environment.
• Ability to evaluate partner performance and make corrections as needed, in a tactful manner.
• Ability to maintain confidentiality regarding sensitive information.
• Ability to learn new technology systems, methods and processes.
• Ability to perform basic Microsoft Office functions.
• Ability to safely work with sharp objects such as knives, box cutters, etc.
• Ability to operate manual or electric pallet jack.
• Ability to work variable shifts including nights, weekends, and holidays.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.
• Minimum 18 years of age required.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• Associates Degree in related field and two or more years of related experience; or an equivalent combination of experience and/or higher education required.
• Must obtain Health Insurance Portability and Accountability Act (HIPAA) certification through Company LEARN/LMS program within 2 weeks of starting in role.
• Must obtain Tobacco/Alcohol certification (TABC/LACT/AATC/ABLE) through Company LEARN/LMS program within 2 weeks of starting in role where applicable.
• Must obtain Manager Food Safety certification through Company LEARN/LMS program within 2 weeks of starting in role.
• Must obtain Anti-Money Laundering (AML) certification through Company LEARN/LMS program within 2 weeks of starting in role.

Responsibilities

• Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding and disciplining partners; and scheduling, addressing complaints, and resolving problems.
• Ensures effective training of partners within the departments under their supervision.
• Reviews historical data to predict future sales from ads and promotions.
• Manages inventory using item management processes to ensure satisfactory in-stock levels.
• Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.
• Responsible for maintaining and improving sales performance, cash flow, public relations, product quality, and work standards.
• Frequently required to open/close the store.
• Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Oversees asset protection processes, including alarm system management, key control, and merchandise protection.
• Leads the execution of core safety processes, including monthly self-inspections, safety team meetings, detailed incident reporting, and management of safety supplies.
• Enforces quality control and food safety standards throughout multiple departments and ensures dated products are stocked and rotated properly.
• Conducts store inspections and takes appropriate action to ensure store conditions adhere to Company standards.
• Oversees pricing and direct store delivery (DSD) duties, including price verifications and signage accuracy, backroom organization, and backdoor security.
• Reviews planograms and executes effective merchandising plans to increase sales through displays, store layouts, and category management promotions.
• Develops and implements initiatives and strategies for loss prevention and shrink reduction.
• Plans short-term strategic objectives aligned with supporting banner strategies, anticipates problems, and revises plans to account for changing circumstances.
• Assists in the direction of store operations and management of operating expenses to maximize cash flow, EBITDA, sales, gross margin, and net profit.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.
• Displays exemplary customer service and acts as a role model for partners; enforces customer engagement standards by greeting customers, answering questions, and responding to customer complaints.
• Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork.

Benefits

• Comprehensive medical, vision, dental, and prescription coverage.
• Paid time off to relax, recharge, and enjoy life.
• 401(k) plan to help you build a solid future that the Company contributes to.
• Exclusive employee discounts on the things you need most.
• Scholarships and educational support to fuel your growth.
• Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree