Assistant Store Manager

JP Boden Services, Inc.•Nashville, TN

11d•Onsite

About The Position

Founded in London in 1991, Boden has spent more than three decades building a loyal global following through beautifully made clothing, exceptional quality, and outstanding customer service. What began as a small mail-order business has grown into an internationally recognized fashion brand serving customers across the UK, United States, Germany, Australia, and beyond. Today, we're proud to be expanding our retail footprint across the US, bringing the Boden experience to life through thoughtfully curated store environments and exceptional customer experiences. This is an exciting opportunity to join an established global brand during a period of continued growth and expansion in the United States. Overview: The Assistant Store Manager will deliver exceptional and personalized experiences for every customer while leading, motivating and developing a team to deliver exceptional customer service and operational excellence to achieve store goals.

Requirements

2-4 years management experience required
Proven track record of success driving results in a retail environment
Ability to use POS technology
Strong communication skills, both verbal and written
Proficiency with standard office devices and computer programs
Ability to demonstrate enthusiasm for the Boden brand in a selling environment
Excellent interpersonal skills with the ability to build and maintain a strong team
Strong organizational skills and attention to detail required
Ability to work flexible hours to meet the needs of the store, including nights, weekends and holidays
Ability to stand and walk for extended periods of time
Ability to lift, carry, and move merchandise up to 50lbs
Frequent bending, kneeling, reaching and other physical movements required for stocking, organizing and visual merchandising
Manual dexterity and hand-eye coordination to hang and fold garments, attach tags, an operate POS system, as well as perform other tasks requiring fine motor skills and attention to detail

Nice To Haves

Undergraduate degree preferred; field of study in business or fashion a plus

Responsibilities

Assist in driving sales and achieving store targets through effective team leadership and operational delivery
Lead, inspire, coach, and develop team members to achieve collective goals, fostering a positive, high-performing, and customer-focused culture
Champion a customer-first mindset by delivering memorable, personalized experiences, ensuring every customer interaction reflects Boden’s culture, values, and service standards
Cultivate lasting customer relationships through ongoing communication, fostering an environment of memorable and personal interactions to drive loyalty and repeat business
Oversee daily store operations including all aspects of store appearance, cleanliness, organization, maintenance and overall presentation to create a welcoming and premium shopping atmosphere
Ensure visual merchandising aligns with brand direction, highlighting collections to maximize sales and elevate the customer experience
Perform and oversee stock-related tasks including receiving deliveries, processing inventory, restocking sales floor and maintaining stock organization
Ensure timely opening of the store and secure end-of-day closing to maintain operational standards and safety
Support and participate in recruiting, hiring and onboarding new team members, ensuring a welcoming and positive experience
Hold team members accountable to company policies and standards; collaborate with HR to address and resolve people-related concerns
Maintain accurate time and attendance tracking with timely submission of team timecards for payroll processing
Actively participate in and support all company initiatives, including product launches and enhancements to the customer experience
Embody the Boden brand through a polished personal appearance, professionalism, and understanding of brand values and heritage
Be a knowledgeable ambassador of the Boden brand – stay up to date on Boden collections, product details, and understand the brand’s history to effectively communicate the Boden story to connect with customers
Stay up to date on industry and fashion trends to support team knowledge and customer confidence
Ensure and support compliance of occupational health and safety guidelines, processes and procedures
Assist with other related duties as requested