Assistant Store Manager

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Lauderhill, FL

13d•Onsite

About The Position

The Clearance Center Outlet Assistant Store Manager is responsible for assisting the General Manager with implementing sales plans, driving company sales priorities, monitoring business results, merchandising, and implementing sales action plans to sell open-box product while meeting profitability expectations. The Assistant Store Manager coaches and mentors the Clearance Center Outlet Sales, Merchandising, and Customer Experience team to provide exceptional customer experiences and business results.

Requirements

Retail sales experience. Consumer electronics or Major Appliance industry experience a plus.
2 years of experience as a supervisor or manager in retail business, military or related fields.
1 year of experience managing and reviewing operational expenses and revenue.
Ability to lift weights of up to 75 pounds with or without reasonable accommodation.
Excellent verbal and written communication skills.
Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to others.
Advanced proficiency in Office Suite, specifically Excel, Word, Publisher, and PowerPoint.
Excellent verbal and written communication and organizational skills.
Ability to work independently as well as in team environment.
Working knowledge or trainable in service center and retail computer systems.
Fluency in spoken English (or another language as may be required).
Basic math skills, including multiplication, addition, subtraction and division, necessary to verify amounts and costs of repairs and parts and quantities as may be required.
Interpersonal relations skills.
Ability to lead and motivate a team.
Ability to maintain a high level of professionalism in all situations.
Ability to stand and/or sit continuously perform essential job functions.

Nice To Haves

Consumer electronics or Major Appliance industry experience

Responsibilities

Uphold and oversee execution of standards across the BrandsMart Clearance Center Outlet, primarily focused on Customer Experience, Sales, Warehouse, Merchandising, and Operational process.
Provide leadership and guidance through training, coaching, and feedback to improve performance and meet objectives.
Drive profit goals for the Clearance Outlet Store operation, both through personal engagement with customers and by observing and coaching the representatives on their customer interactions and operational efficiency.
Assume ownership of assigned departments, responsible for achieving targets while prioritizing overall Customer satisfaction.
Complete daily, weekly and/or monthly Goals, Sales, and Operational reports as assigned in a timely and professional manner. Prepare presentations, e-mails, reports, spreadsheets, and other documents for internal and external distribution.
Ensure accountability by setting and sharing clear expectations and ongoing management of performance (observe, recognize, and coach).
Model, teach, and manage a Customer first culture.
Manage all activities required to ensure a safe opening and closing process and perform Manager on Duty responsibilities.
Monitor customer flow, traffic, and team productivity through software and take action to ensure customers are receiving and excellent experience.
Manage Payroll and Scheduling - Approve and address missed punches, variances, schedule changes, receive call outs, and communicate regarding follow-up actions.
Flexible hours may be required depending on projects and meetings. Retail Store coverage including weekends, holidays and/or store extended hours must be available.
Other duties as assigned.