Assistant Store Manager - Lafayette Retail Store

Goodwill of Colorado • Lafayette, CO

7h

About The Position

The Assistant Manager, Store manages the daily operations of a retail store and acts as the Retail Store Manager when the Manager is absent. The role supports the store’s financial goals and its work generating income and donations for Goodwill of Colorado’s mission operations and community programs. This hands-on leadership position oversees multiple store functions, inspires and develops staff, and helps ensure donated resources are used effectively to support the community.

The Assistant Manager shares accountability with the Retail Store Manager for store performance, profitability, budgeting, financial reporting, and profit and loss. Store operations include donation collection, product production and quality control, pricing, merchandising, waste management, recycling, warehousing, loss prevention, point-of-sale operations, and customer relations. The role may also require serving as a bench manager, covering stores beyond the immediate geographic area to support absences, training, performance improvement, and business development.

The position requires varied scheduling, including weekdays, weekends, evenings, and holidays, and the ability to provide store coverage at locations within the assigned region. The incumbent may need to report to Goodwill administrative offices for training or meetings and be on call after hours for alarm notifications. Physical requirements include lifting and carrying items, pushing and pulling, frequent walking and standing, and occasional driving, among other activities.

Requirements

• High school diploma or equivalent.
• At least 2 years supervising retail operations or similar, with accountability for business success, operations, and financial results of a function or department.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendar, such as Outlook.
• Organizational skills to manage multiple projects, people, and retail store functions.
• Ability to work in a deadline-pressured environment.
• Understanding of marketing and retail principles.
• Understanding of production processes and environments, including deadlines, quality control, efficient work, and timely product production.
• Ability to create, review, and understand statistical information to improve store success.
• Ability to understand, analyze, and scrutinize financial statements.
• Ability to adapt to changing circumstances and make difficult choices while being accountable for store performance.
• Ability to train, develop, and recognize talent and leadership, and empower teams to manage their departments or functional areas.
• Effective verbal and written communication skills, including the ability to communicate upward, downward, and laterally.
• Interest in and empathy for people with disabilities and disadvantages.
• Ability to obtain walkie stacker and/or forklift certification and safely operate equipment.
• Ability to move to other stores within the assigned region as business needs require.
• Ability to work varied schedules, including weekdays, weekends, evenings, and holidays, and any hours necessary to provide complete store coverage and supervision.
• Ability to report on time to locations within the assigned region, including permanent or temporary assignments, and to Goodwill administrative offices in Colorado Springs and/or Denver when assigned for training or meetings.
• Ability to meet the stated physical demands, including occasional lifting and carrying of loads over 45 pounds and frequent pushing, pulling, walking, standing, and fine manipulation.
• Applicants and employees seeking to drive Goodwill vehicles or receive mileage reimbursement must meet the applicable insurance carrier age requirements, have a valid Colorado driver's license, undergo an MVR and background check, disclose moving violations or vehicle crashes from the past five years, and comply with applicable vehicle laws.
• Employees using a personal vehicle for company business must have valid vehicle insurance and driver's license, and a roadworthy vehicle.

Nice To Haves

• Some college is preferred.
• Ability to drive for company business is preferred.

Responsibilities

• Work with the Retail Store Manager to achieve goals and objectives and increase sales and donations.
• Recommend operational procedure changes to improve expense-to-revenue ratios.
• Promote employee safety and ensure adherence to OSHA and CARF standards; may serve as the store’s Safety Representative on the operations and sales safety sub-committee.
• Obtain required equipment certifications and use equipment to train staff, oversee safe practices, and move or store donated products.
• Monitor competition and retail trends and suggest appropriate courses of action.
• Maintain strong knowledge of the point-of-sale system.
• Lead, empower, and manage retail staff to support safety, productivity, and success.
• Oversee daily operations across the sales floor, storefront, donation store, production areas, internal product movement, and storage facilities.
• Manage hiring, performance management, employee goal setting, and recommendations toward termination for employees in at least one department.
• Stay current with and follow Goodwill policies, the Employee Handbook, safety standards, and other applicable policies.
• Partner with the Retail Store Manager to conduct employee training, awareness, and knowledge-transfer meetings.
• Be available on call after hours for alarm notifications.
• As a bench Assistant Manager, provide coverage for planned or unexpected absences, support team-member development and training, collaborate with other managers to improve store performance, and contribute to business development initiatives.
• Support store budgeting, financial reporting, and profit-and-loss responsibilities.
• Support effective donation collection, product production and merchandising, waste management, recycling, warehousing, competitive pricing, and customer service.

Benefits

• Daily Pay access through DailyPay, a voluntary benefit allowing employees to access earned pay on their own schedule.
• Eligible full-time Retail and Sales/Operations employees receive medical, dental, and vision coverage; short- and long-term disability; life and accidental death and dismemberment coverage; flexible spending accounts; and voluntary supplemental benefits.
• Paid time off including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave for eligible full-time Retail and Sales/Operations employees.
• All employees may contribute to the retirement plan on a pre-tax or post-tax Roth basis; participation requires age 18 or older.
• Goodwill of Colorado is an employer eligible for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED