Assistant Manager - Pandora Boutique, Springfield Town Center

REEDS Jewelers•Springfield, VA

About The Position

We’re looking for a results-driven, client-centric Assistant Store Manager to support the Store Manager in leading a high-performing team. This role is instrumental in driving sales, developing team talent, and ensuring operational excellence while bringing REEDS’ values to life on the sales floor. You’ll help create a culture of passion, integrity, and service where every customer feels valued.

Requirements

Experience in retail, preferably within luxury, specialty, or jewelry retail.
Passion for the Pandora and REEDS brand
Strong leadership presence with the ability to inspire, guide, and develop a team.
Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms.
Availability to work a flexible schedule including evenings, weekends, and holidays.
High School Diploma/Equivalent
Must be legally eligible to work in the U.S.
Must be able to sit or stand for extended periods as required

Nice To Haves

Previous coursework or certification from the Gemological Institute of America (GIA)
Passion for jewelry, watches, and Pandora

Responsibilities

Partner with the Store Manager to exceed sales goals and KPIs.
Be a sales leader and mentor on the floor, leading by example.
Drive growth through key product strategies and promotional execution.
Foster new and repeat customer relationships through client development efforts.
Deliver and coach exceptional customer service at every touchpoint.
Ensure an elevated and personalized shopping experience.
Actively support the team during peak traffic and high-stakes moments.
Use feedback to refine store experience and service strategy.
Support hiring and retention of top-tier talent.
Mentor team members and provide actionable coaching and recognition.
Promote a culture of learning, teamwork, and performance.
Help manage training, development, and performance tracking.
Keep daily operations running smoothly and efficiently.
Uphold company policies and ensure compliance.
Monitor inventory, loss prevention, and store standards.
Optimize processes and back-of-house organization.