Assistant Store Manager

Boot Barn • Nashville, TN

3h

About The Position

The Assistant Store Manager is an essential member of the store leadership team, collaborating with the Store Manager to cultivate an environment that supports Boot Barn’s mission, vision, and values. The role supports exceptional customer service, partner development and engagement, merchandising standards, store operations, and store sales goals. In partnership with the Store Manager and District Manager, the Assistant Store Manager works toward year-over-year growth and improved processes and productivity.

The position leads and coaches store partners, supports hiring and training, and helps execute operational and merchandising plans. It also contributes to community outreach and sales events, customer loyalty, inventory and shrink initiatives, and compliance with company policies and applicable laws. The role requires working a variety of shifts, including nights, weekends, and holidays, and may involve up to 15% travel to support local stores.

The physical work environment is clean, orderly, properly lighted and ventilated, with moderate noise levels. The role is categorized as moderate physical demand and involves standing, walking, bending, and frequent lifting.

Requirements

• Associate's degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time management skills, including the ability to manage multiple priorities.
• Strong communication and customer service skills.
• Availability to work a variety of shifts to meet business needs, including nights, weekends, and holidays.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.

Responsibilities

• Lead partners in fostering a service and selling culture and building long-standing customer relationships.
• Review goals with partners and provide timely coaching, actionable feedback, and recognition; lead by example on the sales floor during peak business hours.
• Support continuous learning and partner training plans in operational and merchandising areas, and develop team members toward career goals.
• Collaborate with the Store Manager to adapt to business needs and procedures, adjust schedules, implement operational directives, support interviewing and hiring, train operational staff on policies and procedures, and communicate with District, Region, and Store Support Center partners.
• Assess and communicate local customer needs to the Store Manager.
• Help plan and execute sales-driving events involving outreach to the local community and market.
• Lead and coach associates in customer engagement through B Rewarded Loyalty Programs and ensure accountability for individual and team goals.
• Maintain appropriate merchandise stock levels, adjacencies, presentations, signage, and assortments while following visual presentation guidelines.
• Ensure markdown compliance and execution and timely, accurate processing of product receipts.
• Partner with the Store Manager on inventory shrink plans and drive the strategy with the store team.
• Maintain product knowledge across western boots, work boots, denim, hats, and add-ons; coach and train partners in these categories.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Adhere to and enforce applicable local, federal, and state laws and company policies, procedures, and practices.
• Apply business acumen and understanding of store operations; demonstrate professionalism, teamwork, quality work, reliable attendance, and appropriate appearance.
• Perform additional duties assigned by the District Manager or Store Support Center partners.

Benefits

• Competitive hourly rate plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• Merchandise discount: 50% off Exclusive Brands and 40% off third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree