Assistant Store Manager Oil, West Bend, WI

Main Street Auto•West Bend, WI

6d•Onsite

About The Position

The Assistant Store Manager provides overall day-to-day directions to store personnel to ensure efficient and quality service to customers. This role involves supervising and training technicians, managing inventory, monitoring employee-customer interactions, completing required paperwork, and enacting cost control measures to ensure the profitability and growth of the location. The Assistant Manager is an hourly, non-exempt position that reports to the General Manager (Store Manager) and directly supervises all store personnel in the absence of the GM.

Requirements

Ability to read and write English.
Previous management/supervisory experience is required.
Good technical knowledge and math skills are required.
Mobility is required.
Ability to communicate effectively with GM, customers, co-workers, Regional Manager and Corporate Personnel.

Nice To Haves

Experience with overhead and floor mounted oil and grease guns, coolant exchange machine, differential pump, transmission fluid exchange machine and calculator.
Ability to reach four feet in height overhead, some bending, stretching and use stairs is used constantly.

Responsibilities

Ensure store is open and closed on time daily.
Make sure staff are properly scheduled to provide service.
Provide overall direction to personnel to meet and exceed store goals.
Monitor workflow to ensure that vehicles are serviced within specified time limits.
Provide prompt and courteous customer service; answer questions; resolve customer problems and complaints; ensure consistent recommendation of services needed to the customer.
Review transactions for voids, hand invoices and cash shortages to detect and control theft.
Provide daily supervision and training to personnel, including hiring, scheduling, training, counseling, corrective action, performance evaluations and termination.
Continuously educate employees on product/service offerings.
Make sure proper tools are on hand to do the job.
Set an example of superior service system performance and continuously train others on the same.
Complete daily, weekly and monthly paperwork on a timely basis.
Maintain adequate inventory levels; order supplies as needed.
Provide service to customer vehicles, including checking and changing fluids and filters, airing tires.
Provide specialized services including but not limited to transmission, differential and radiator; input customer and maintenance information into computer; explain service to customers and accept payment for services.
Maintain and enforce proper cash controls (i.e., follow check acceptance policy, correct preparation and making of deposits, cash drawer maintenance, etc.).
Complete store inspections on a weekly basis; correct discrepancies with assistance of GM, Regional Manager, if necessary.
Oversee and direct daily clean-up to maintain clean, presentable facility and grounds.
Observe and comply with safety rules and regulations.
Perform related duties as assigned.
Hold monthly safety meetings for staff.
Investigate promptly and accurately any customer service issues.
Investigate promptly and report any employee issues or concerns to supervisor and appropriate corporate personnel.
Follow and enforce all Environmental rules and policies.
Follow and enforce all state of Wisconsin and Federal labor codes as they apply.