Assistant Store Manager- Seattle

Rag & Bone•Seattle, WA

21h•$65,000 - $75,000•Onsite

About The Position

The Assistant Manager is an essential member of the store leadership team and a core partner to the Store Manager. The Assistant Manager is an active part of the store's operations, customer experience, and employee development. Additionally, they coach and develop all supervisors and associates while contributing to an environment in which all team members can collaborate to consistently deliver best in class customer experiences.

Requirements

4-6+ years of retail experience in specialty, contemporary, or luxury environments
Minimum 1-2 years of management experience
Advanced clienteling skills with the ability to build and grow a loyal customer base
Proven ability to drive sales performance and achieve store KPIs
Strong leadership presence on the sales floor with a hands-on, lead-by-example approach
Ability to analyze sales reports, KPIs, and business trends to make informed decisions

Responsibilities

Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
Demonstrate the ability to perform and train staff on all store operations tasks from register to stock room
Ensure cash handling and register procedures are maintained and executed
Ensure integrity of payroll procedures and store scheduling
Delegate appropriately to ensure efficiency of store operations and to develop team members
Coach and develop retail associates to meet store goals
Assist in the recruitment, onboarding, training and development of all staff
Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities
Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals
Ability to build customer loyalty; grow and manage clientele
Maintain product knowledge and ensure delivery of this information to staff
Encourage and recognize opportunities for team selling
Understand and exemplify the rag & bone brand philosophy and lifestyle
Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends
Consistently act within core values of rag & bone
Model and teach store associates to support a positive client-centric environment
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere