Assistant Store Manager

Safelite•Portland, ME

1d•Onsite

About The Position

Safelite is a leading auto glass repair, replacement, and recalibration service provider, operating over 700 stores and 7,900 MobileGlassShops across the U.S. They also offer property and casualty claims management services. Safelite emphasizes building fulfilling careers, work/life balance, and a "People Powered, Customer Driven" experience. They are part of Belron, the world's largest vehicle glass company. The Assistant Store Manager role involves providing leadership and direction to front-line associates to ensure excellent customer experience. This professional is responsible for leading operations at a retail location, including managing associates, cash, inventory, loss prevention, safety, and store appearance.

Requirements

High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience
Valid state-issued driver’s license required
1+ year of supervisory/leadership/key holder experience
3-5 years of experience in retail or service center environments
Proficiency with Microsoft Office Suite, web applications, and general office equipment
Comfort working outside in a variety of weather conditions
Present a professional appearance and wear personal protective equipment
Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods

Nice To Haves

3-5 years of leadership/supervisory experience (as an alternative to High School Diploma/GED/Equivalent)
Automotive experience

Responsibilities

Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service
Provide appropriate associate cross-training for operational stability
Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages
Manage work order assignments and routing of mobile jobs
Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner
Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms
Monitor productivity, inventory and cleanliness to ensure that quality standards are met
Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies
All other duties as assigned