02225 Assistant Store Manager
About The Position
Sally Beauty is seeking an Assistant Store Manager to support the Store Manager in all aspects of store operations. This role involves supervising and directing associates' daily goals and activities to deliver an exceptional client experience, maximizing sales and KPIs, and driving customer loyalty. The Assistant Manager will emphasize both in-store selling and Omni-channel strategies, ensuring all brand standards are met, including merchandising, POGs, marketing, back rooms, and dress code. They will act as the main point of contact for resolving customer issues, analyzing store trends, and anticipating customer demands. This role also includes engaging, training, and developing the team, actively recruiting to fill positions, identifying associate strengths and opportunities for coaching, and holding the team accountable to company policies. Maintaining positive associate relations, fostering diversity and inclusion, ensuring execution of company processes, and managing inventory, payroll, and store opening/closing procedures are also key responsibilities. The Assistant Manager will ensure compliance with HAZMAT training and protect company assets through inventory and cash control procedures.
Requirements
- High School Diploma or equivalent
- Must 18 years of age or older
- Minimum 3+ years retail sales/customer service experience preferred
- At least 1+ year(s) prior management experience preferred
- Ability to lead or support a team of associates to meet business objectives
- Can effectively communicate with team and management
- Must have scheduling availability to meet the needs of the business
Nice To Haves
- Cosmetology license desirable, but not required
Responsibilities
- Provides supervision and supports the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
- Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc.
- Acts as main point of contact to resolve customer issues and concerns.
- Analyzes store trends and can anticipate customer demands.
- Engages, trains and develops their teams to achieve positive results.
- Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required.
- Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling.
- Holds team accountable to Company policies and expectations.
- Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information.
- Builds strong working relationships with Store Manager peers.
- Maintains consistent and timely communication with AM/DM.
- Fosters an environment of diversity, inclusion and belonging.
- Ensures execution of all company processes through training, management, analysis and continuous improvement.
- Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
- Manages inventory through ordering and shipment processing.
- Manages payroll hours to the needs of the business and schedules appropriately.
- Ensures all store opening and closing procedures are performed correctly.
- Timely and accurate follow through with Company directives, assignments & projects.
- Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced.
- Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc.
- Analyzes and utilizes all available reporting, tools and technology.
- Ensures stores are compliant with all HAZMAT training and execution.
Benefits
- Generous product discount and free sample products
- Great education regarding our products
- Ample opportunity for growth
- Competitive benefits package for full-time associates
- Medical insurance with pharmacy benefits
- Dental & vision insurance
- 401k retirement plan
- Six (6) paid Holidays
- Three (3) to four (4) Floating Holidays
- Eighty (80) hours to one-hundred and sixty (160) hours of vacation time each year
- Life and disability insurance
- Associate advocacy benefits
- Voluntary benefits from accident insurance to identity theft protection to pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
