0326 - ASSISTANT MANAGER - TEGA CAY

GATE HR•Fort Mill, SC

About The Position

The GATE Store Assistant Manager helps ensure that customer service is the first priority by providing guests with a friendly and efficient experience. The role performs Store Manager duties in the manager’s absence and works with the Store Manager and Team Leader to oversee store operations and inventory. The Assistant Store Manager addresses and resolves store issues involving customers, employees, drive-offs, no-fault product policies, invalid credit cards, and broken or malfunctioning equipment. The position includes assisting customers with locating products and providing product information; stocking coolers and shelves; maintaining cleanliness and organization; performing minor maintenance and repairs on store and pump equipment; and operating the register to process cash and credit card payments. Additional responsibilities include checking in vendors and deliveries, handling bookkeeping and payroll-related procedures as assigned, supporting employees, and ensuring compliance with company policies and safety procedures.

Requirements

Must be of legal age to sell alcohol and tobacco products.
Must successfully complete a pre-employment drug screening and background check.
Must be able to work a flexible schedule, including weekends and holidays.
Must have a valid driver’s license.
Must be able to speak, read, write, and comprehend English well enough to communicate effectively with customers and team members.
Must be detail-oriented and have strong organizational skills.
Must be mathematically proficient.
Must have strong customer-service and problem-solving skills.
Must be capable of performing the duties of Sales Associates and Team Leaders.
Must be able to stand for extended periods.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach, including overhead.

Nice To Haves

Previous leadership or supervisory experience is preferred.

Responsibilities

Perform Store Manager duties in the manager’s absence.
Work with the Store Manager and Team Leader to control store operations and inventory.
Manage inventory and daily department activities and staff to help complete projects and meet goals and customer needs.
Greet customers, help them locate products, provide product information, and ensure friendly and efficient checkout.
Stock coolers and shelves and maintain knowledge of store inventory.
Maintain interior and exterior housekeeping, cleanliness, landscaping, and organization throughout the assigned shift; ensure trash receptacles are emptied.
Perform minor repairs and maintenance on store and pump equipment.
Operate the register and process cash and credit card payments.
Check in vendors, deliveries, and grocery orders.
Process timesheets and payroll during the Site Manager’s absence.
Perform bookkeeping procedures, including shift check-off, daily station reporting, and preparation of bank deposits.
Address employee-relations issues and enforce compliance with company policies.
Resolve store issues, including disgruntled customers or employees, drive-offs, no-fault product policies, invalid credit cards, and broken or malfunctioning equipment.
Arrive on time and maintain proper uniform and grooming; ensure the team is properly uniformed.
Attend required training, safety courses, and office and departmental meetings.
Report safety hazards, follow up to ensure they are corrected, and help provide a safe work environment.
Contribute to a positive and supportive team environment.
Perform additional tasks requested or assigned by GATE.