Assistant Store Manager - Charlotte Premium Outlet
About The Position
At Portland Leather Goods, we prioritize the people we hire, valuing their character and kindness alongside their skills and experience. As our Retail Assistant Store Manager, you will be the Store Manager's key support, helping to create lasting customer memories, supporting the retail team daily, and assisting with all store operations. We are looking for a candidate with an optimistic outlook who can foster a positive work environment by managing and supporting each team member based on their unique needs and strengths. This position requires availability for up to 40 hours per week, including weekends and flexibility for overtime as needed to meet business demands at our Charlotte, NC location.
Requirements
- High school diploma or higher
- Availability to work up to 40 hours per week, with weekend availability and flexibility to work overtime as needed to meet business demands
- Minimum of 3 years' experience in retail, store operations, and customer experience
- Minimum 2 years experience in a retail managerial role
- Possesses a true passion for customer success
- Familiarity with POS systems and the ability to learn new systems, Shopify experience is a plus!
- Excellent leadership and motivational skills; must excel at providing direction
- Excellent communication, organizational, leadership, and time/project management skills
- Flexibility in scheduling to meet customer needs with a short turnaround
- Ability to move merchandise with appropriate equipment to and from backroom and sales floor
- Ability to place and arrange items on all shelves and racks
- Ability to climb and descend ladders while carrying merchandise
- Ability to lift 30 pounds or more with assistance
- Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
- Ability to stand, walk, kneel, or balance for a duration of time
- Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer
- Must reside in the same state as the assigned retail store location
Nice To Haves
- Shopify experience
Responsibilities
- Lead by example in providing exemplary customer service
- Assist in organizing, planning and implementing strategy for the retail operation to run smoothly
- Coordinate store day to day operations
- Ensure store schedules and objectives are met by employees
- Have comprehensive understanding of company goals and growth
- Proactively work to improve the retail operation and build upon current systems
- Calmly communicate in stressful situations and provide guidance to staff
- Be capable of having difficult conversations in order to maintain a healthy space for both staff and customers
- Foster a work environment of positivity and inclusivity
- Update store displays based on season and inventory needs
- Effectively communicate store needs to the Store Manager
- Support the Store Manager in hiring, mentoring, and retaining retail staff
- Coordinate and execute events, sales, and promotions
Benefits
- Comprehensive Health Coverage - Medical, Dental, and Vision Insurance
- 401k with company match
- Paid time off
- Employee discount
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
