Assistant Store Manager
Pet Station•Reno, NV
•Onsite
About The Position
The Assistant Store Manager (ASM) supports the Store Manager in leading daily store operations, driving sales performance, and delivering an exceptional customer experience. This role assists with team development, inventory management, and operational execution while ensuring compliance with company standards. The ASM serves as acting Store Manager in their absence.
Requirements
- Leadership & Team Development: Ability to support, coach, and develop team members while fostering accountability and teamwork.
- Operational Execution: Demonstrates strong organizational and time management skills to support daily operations.
- Labor Management & Accountability: Supports labor management within scheduled hours and follows scheduling expectations.
- Customer Experience Excellence: Consistently delivers and reinforces high customer service standards.
- Communication & Influence: Communicates clearly and professionally with team members, leadership, and customers.
- Problem Solving & Decision Making: Identifies operational challenges and supports effective solutions while seeking guidance when appropriate.
- Compliance & Policy Adherence: Demonstrates understanding of and adherence to company policies, procedures, and safety standards.
- Adaptability & Ownership: Responds effectively to changing business needs and supports overall store performance.
- 1-2 years of previous retail or leadership experience
- Strong communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Customer-focused mindset
- Passion for animals and pet care
Responsibilities
- Support the Store Manager in leading, coaching, and developing store team
- Drive sales performance and ensure excellent customer service standards
- Assist with scheduling, labor management, and daily operations
- Maintain inventory accuracy and merchandising standards
- Ensure proper care and safety of in-store animals
- Enforce company policies, procedures, and safety standards
- Act as Manager on Duty in absence of Store Manager
- Escalate operational or staffing issues as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
