Assistant Store Manager
About The Position
Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, Comcast sets the pace in various innovative businesses, creating career opportunities across a wide range of locations and disciplines. The company is at the forefront of change, moving at an amazing pace thanks to its remarkable people who bring cutting-edge products and services to life for millions of customers every day. If you share in their passion for teamwork, vision to revolutionize industries, and goal to lead the future in media and technology, Comcast invites you to fast-forward your career. This Assistant Store Manager role leads the retail sales team to deliver exceptional customer service and meet sales objectives. It involves managing store operations, upholding merchandising standards, and optimizing inventory processes. The role also includes coaching staff and leveraging industry insights to drive business success.
Requirements
- Customer Experience (CX)
- Managing Sales Teams
- Retail Sales
- Bachelor's Degree
- 5-7 Years Relevant Work Experience
Responsibilities
- Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement
- Facilitating effective onboarding and ongoing development of new hires, ensuring they deliver an exceptional customer experience
- Maintaining visual merchandising standards, ensuring consistent store presentation and operational functionality of product demos
- Partnering with the Store Manager to coordinate staffing, scheduling, and resolving customer escalations efficiently
- Implementing operational procedures to enhance store efficiency, with a focus on inventory control and back of house organization
- Leading inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices
- Analyzing performance data to identify sales trends and opportunities for process optimization within the store environment
- Providing expert knowledge on products and services, staying abreast of industry trends to inform and educate the sales team
- Regular, consistent and punctual attendance
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Other duties and responsibilities as assigned
- Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Support a culture of inclusion in how you work and lead
- Do what's right for each other, our customers, investors and our communities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
