Assistant Store Manager - Region #2 Bench

Goodwill of Colorado•Denver, CO

2d•Hybrid

About The Position

This is a high-visibility, hands-on leadership role perfect for experienced managers from retail, hospitality, or production who have led teams of 20-30 people. The Assistant Store Manager will receive immediate training and play a key part in driving store performance. The role requires strong operational, customer service, financial, and team-development skills, with a focus on achieving goals and community impact. The position is ideal for someone who blends business savvy with genuine people leadership and is motivated by meaningful work that supports Goodwill's mission of helping individuals across Colorado gain greater independence. The role is located in the Denver Metro Area, including Denver, Arvada, Aurora, Golden, Lakeside, and Lakewood.

Requirements

At least 2 years supervising Retail Operations (or similar) with experience of being held accountable and responsible for the success of the business, operations and financial results of a function or department.
Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG).
Ability to manage corporate email and calendar (i.e. Outlook).
Organizational skills to manage multiple projects, people, and retail store functions.
Ability to work within a deadline-pressured environment.
Understanding of marketing and retail principles.
Understanding of production processes and environment, including deadlines, quality control, working in a quick and efficient manner and empowering staff to produce product(s) in a timely manner.
Ability to create, review and understand statistical information to increase the success of the retail store.
Ability to understand, analyze and scrutinize financial statements.
Ability to adapt, adjust, and mold to changing circumstances.
Ability to make difficult choices and be accountable for overall retail store performance.
Ability to train, develop, and recognize talent and leadership.
Empower your team to manage and lead their departments or functional areas.
Effective verbal and written communication skills.
Ability to communicate upwards, downwards, and lateral in an effective manner.
Interest and empathy for people with disabilities and disadvantages.
Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
Ability to move to other stores within their assigned various region depending on business needs.
Ability to work varied schedules to include weekdays, weekends, evenings, and holidays.
Must be able to work any hours necessary to provide complete store coverage and supervision.
Responsible for reporting to the Goodwill of Colorado administrative offices (GOG located in Colorado Springs and/or Federal located in Denver) when assigned for trainings, meetings, etc.
Must attach a resume to the application.

Nice To Haves

Some college is preferred.
Ability to drive for company business is preferred.
Must be at least 21 years of age (not engaged in passenger transportation), 25 – 70 years of age for all passenger transportation services, or 25 years of age for CDL, to qualify for inclusion on the Goodwill driver insurance schedule.
Must possess a valid Colorado State driver license.
Must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition if using a personal vehicle for company business.

Responsibilities

Manage the daily operations of a retail store, acting as the Retail Store Manager in their absence.
Support the retail store's responsibility for meeting financial goals to generate income and donations for mission operations and community programs.
Inspire and develop staff, operating and managing diverse departments within the retail store.
Take an active, hands-on role in achieving success.
Accomplish profitability through managing daily operations such as merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product pricing, building community rapport, and customer relations.
Empower staff and employees to create and accomplish professional and personal goals.
Support the Retail Store Manager's responsibilities for budgeting, financial reporting, and profit and loss.
Ensure successful donation collection, product production from donations, waste management, recycling, warehousing, and merchandising of donated products.
Price competitively and provide excellent customer service to achieve optimal performance.
Work with a team of retail professionals to ensure the best use of resources to achieve the mission of helping people reach their highest level of personal and economic potential.
Manage change while motivating and inspiring others.
Work closely with the Retail Store Manager to achieve goals and objectives and to increase sales and donations.
Recommend changes to operational procedures to achieve maximized expense to revenue ratios.
Promote safety for all employees, ensuring the store adheres to OSHA and CARF standards.
Use and become certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment/tools to train, oversee safety standards, and move/store donated product.
Maintain functional awareness of competition and retail trends, suggesting appropriate courses of action.
Maintain a strong knowledge of the point-of-sale (POS) system.
Empower, lead, and manage retail store staff, ensuring safety, productivity, and success.
Oversee daily operations of all retail store functional areas including sales floor, store front, donation store, production areas, moving product internally, and storage facilities.
Directly responsible for hiring, performance management, employee goal setting, and recommendations toward termination for employees in at least one department.
Maintain up-to-date knowledge of and adhere to Goodwill policies, the Employee Handbook, safety standards, and all numbered/supplemental policies.
Partner with the Retail Store Manager to conduct meetings for employee training, awareness, and knowledge transfer.
Be on call for alarm notifications after hours.
Provide coverage for unexpected or planned absences (Bench Assistant Manager role).
Facilitate growth and training for team members (Bench Assistant Manager role).
Collaborate with other management personnel to enhance store performance (Bench Assistant Manager role).
Contribute to business development initiatives (Bench Assistant Manager role).

Benefits

Medical
Dental
Vision
Short Term Disability
Life/Accidental Death and Dismemberment
Flexible Spending Accounts
Long Term Disability
Voluntary supplemental benefit offerings
Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.
Pre-tax or post-tax (Roth) contributions to our retirement plan.
Daily Pay option (voluntary benefit).