Assistant Store Manager

KING PAINTING & WALLPAPERING INC • Mechanicsburg, PA

1d • Onsite

About The Position

The Assistant Store Manager will assist the Store Manager with daily operations to ensure the store runs efficiently and smoothly. This role involves promoting a positive work environment, demonstrating strong time-management skills, and assisting in providing staff oversight. The Assistant Store Manager will support customers with product selection, paint mixing, color matching, and wallpaper and window treatment orders, ensuring a consistently positive customer experience. Additional duties as required in a retail environment are also part of this role.

Requirements

• Experience and Ability to work effectively as part of a team, collaborating with colleagues to ensure smooth store operations and provide support as needed.
• Excellent interpersonal and communication skills to effectively assist customers, answer inquiries, and provide knowledgeable guidance on product selection and usage.
• Aptitude to troubleshoot customer issues, provide technical support, and resolve any challenges related to product application or performance.
• Ability to work under pressure and delegate responsibilities as needed.
• The capacity to manage your time efficiently and appropriately and do multiple tasks simultaneously while maintaining an orderly work environment.
• Proficiency with POS systems, email, and retail software.
• Ability to lift up to 50 pounds and perform physical tasks such as bending, reaching, stooping, kneeling, walking, twisting, climbing ladders, and standing for extended periods.
• Demonstrated knowledge of company POS systems, Shopify, and Benjamin Moore programs.

Nice To Haves

• Prior experience in retail paint and team management preferred.

Responsibilities

• Cultivate a positive, engaged, and accountable workplace culture.
• Provide leadership, direction, and performance oversight aligned with company policies and procedures.
• Train, coach, and develop team members; delegate responsibilities appropriately.
• Manage and provide staffing schedules to ensure adequate coverage during all operating hours.
• Communicate sales initiatives, promotions, incentives, and new product launches.
• Encourage consistent delivery of exceptional customer service across all channels (in-store, phone, delivery, and job sites).
• Ensure retail and contractor customers consistently receive knowledgeable, accurate, and timely service.
• Assist with product selection, color consultation, order processing, color matching, paint mixing, wallpaper, window treatments, etc.
• Maintain a welcoming, engaging store atmosphere that promotes a “barbershop-style” customer experience.
• Ensure hospitality areas are clean, stocked, and offered to customers.
• Resolve customer concerns professionally and efficiently.
• Provide accurate and consistent pricing for contractor accounts.
• Assist with collecting payment from customers with charge accounts.
• Communicate holiday hours, weather-related updates, and operational changes clearly.
• Maintain strengths while actively identifying and improving service opportunities.
• Oversee accurate ordering, receiving, transfers, and returns of inventory.
• Ensure shelves are stocked with appropriate inventory levels on a daily basis and in preparation for sales events.
• Maintain an organized stockroom; ensure pricing labels are accurate; face and merchandise shelves; conduct inventory counts; manage product rotation, dead stock, mistints, and vendor returns; and ensure all displays are accurate, current, and properly maintained.
• Maintain thorough product knowledge and train team members accordingly.
• Ensure all store equipment and job-related tools are operational and properly maintained, including updated computer systems and software.
• Oversee cleanliness and organization of showroom, warehouse, and restrooms.
• Monitor interior maintenance needs and report major concerns to the General Manager or building owner.
• Oversee exterior maintenance, including signage, keeping parking lots and sidewalks free of trash and debris, maintaining flower beds and planters, and coordinating with landscaping and snow removal services as needed.
• Maintain a safe, compliant, and functional work environment.
• Support daily opening and closing procedures, including alarms, registers, tint machines, systems, paint mixing, color matching, warehouse transfers, unloading and receiving truck orders, stocking shelves, and preparing for daily operations.
• Grow and maintain store profitability and monitor the various financial metrics provided by management for areas including sales, margin, labor allocations, inventory turns and stock levels.
• Actively participate in management meetings, provide suggestions to peers and owners, and effectively communicate information to your team as needed.
• Identify and implement opportunities for efficiency related to staffing, inventory, and store layout.
• Uphold company core values of Integrity, Teamwork, & Excellence and ensure compliance with all company policies and procedures.
• Prepare for and participate in company and customer events such as Painter Breakfasts, Ball Games, COTY, and community activities.
• Perform additional duties as required or assigned by the General Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees