Assistant Store Manager

My Melrose•Houston, TX

12d•Onsite

About The Position

The Assistant Store Manager shares accountability for driving business results through effective selection, training, and coaching of the store team in the key areas of sales, customer service, merchandise presentation, operations, human resources, and loss prevention, in partnership with the Store Manager. This role involves working with upper management in executing and enforcing company policies and procedures and is considered "in training" for a Store Manager position.

Requirements

High School Graduate or General Education Degree (GED).
Based on Store Volume <1.5M – a minimum of 18 months experience as a Service Manager with Melrose or a similar retail environment or equivalent position in a similar retail environment.
Based on Store Volume >1.5M - A minimum of 12 months experience as a Service Manager in a low or mid volume store at Melrose or a similar retail environment.
Ability to manage 6 or more staff members (for <1.5M volume).
Ability to manage 4 or more staff members (for >1.5M volume).
Ability to operate a POS cash register, calculator, scanner, and related equipment.
Ability to perform high school level math.
Ability to work long hours, including evenings, weekends, and holidays, as necessary.
Maintain a business-like, professional, and well-groomed appearance at all times.
Must have reliable transportation.
Must be able to provide a phone number to be reached in case of store emergency.
Must meet the minimum age of 18.

Nice To Haves

Occasional travel for training meetings may be necessary.

Responsibilities

Open and close store based on company guidelines.
Execute and maintain merchandise changes based on visual presentation concepts.
Manage loss prevention practices to safeguard company funds, property, and store inventory.
Maintain store appearance, including product replenishment, general housekeeping, and completing opening/closing procedures.
Communicate with Store Manager and/or District Manager regarding all operational activities.
Ensure effective execution of all sales promotions and demonstrate leadership in driving sales productivity.
Communicate sales goals daily to all staff members.
Demonstrate customer service techniques and train staff on merchandise selection assistance.
Maintain a high level of customer service by ensuring merchandising/recovery is completed and customer processing is timely.
Ensure accurate execution of promotional set-up and hands-on involvement in floor moves and visual merchandising.
Maintain all wall displays and merchandise using required fixtures and appropriate ladders.
Ensure new staff members are trained per company standards and that hiring practices result in quality staff.
Address substandard performance with fair and consistent corrective action.
Set and communicate clear performance expectations, train and develop staff, and motivate staff through positive interactions.
Ensure proper cash control and banking procedures within company policy.
Maintain payroll within established guidelines.
Educate staff members on potential causes of shrink and ensure compliance with company security and loss prevention policies.
Properly operate and ensure the functionality of the alarm system through regular testing.
Maintain all employee files, store paperwork, and files/binders.
Maintain store equipment in proper working condition.
Ensure store-level compliance with company standards for safety, security, facility maintenance, and postings/notifications.