Assistant Store Manager

Lee Valley Tools•Vaughan, ON

14d•CA$48,000 - CA$58,000•Onsite

About The Position

We have an exciting opportunity available for a seasoned and motivated retail professional to join our Retail Store in Vaughan. The Assistant Store Manager will support the manager in maintaining the continuity of the company’s standards and policies and efficient store operations and provide leadership in these areas in the manager's absence. The successful candidate will be responsible for providing formal supervision to the sales staff by coordinating, monitoring, coaching and advising the team, or by helping out where needed to ensure the store runs smoothly and effectively.

Requirements

4-6 years of experience in a customer-facing environment
Requires working knowledge and understanding of retail sales
Exceptional interpersonal skills with the ability to transition seamlessly between leading a team and taking direction
Fluent in English with excellent written and verbal communication skills; able to give clear direction and communicate decisions effectively
Computer proficient with strong abilities in Microsoft Office, particularly Excel
Demonstrated knowledge of point-of-sale systems (specific training will be provided)
Advanced knowledge of customer-service procedures

Nice To Haves

completion of a post-secondary diploma program in Business Administration or equivalent considered an asset
Advanced knowledge in one or more of Lee Valley’s key areas of business considered an asset

Responsibilities

Works with employees to assign and monitor individual objectives and activities based on overall group priorities
Provides useful and timely feedback to staff members on their performance and development plan, with input from manager
Works with the manager to plan departmental staffing levels; participates in recruitment and training for staff
Leads by example in providing exceptional service to Lee Valley customers
Provides guidance and support to staff with problem solving and decision making to ensure healthy customer relationships
Takes responsibility overall for the performance of the assigned group to defined expectations
Takes on projects that directly relate to the group’s function or expand beyond the department
Provides various reports and analyses as defined by management, both on a regular and ad-hoc basis
Works with other departments to ensure activities related to corporate strategies and directions are executed smoothly and accurately
Performs tasks and duties required to ensure the successful and efficient operation of a retail location
Will do bank runs and errands.
Support the planning, organization, and delivery of workshops and seminar programs.
Provide exceptional front-line customer service by actively supporting customers on the sales floor for approximately 80% of the workday.
Understand and support inventory processes.
40 hours work week with rotating schedule including weekends.