86060 Assistant Store Manager

Sally Beauty Holdings•Mankato, MN

1d•Onsite

About The Position

Cosmo Prof is seeking an Assistant Manager to support the Store Manager in all aspects of store operations. This role involves hiring, developing, and leading store associates to ensure exceptional customer experiences, maintain brand standards, and achieve key performance indicators and financial targets. The Assistant Manager will oversee daily goals and activities, manage merchandising, resolve customer issues, and analyze store trends. They will also be responsible for engaging, training, and developing the team, recruiting new talent, and fostering an environment of diversity and inclusion. Operational duties include ensuring the execution of company processes, supporting digital strategies like Omni-channel fulfillment, managing inventory, scheduling, and overseeing opening/closing procedures. Additionally, the role requires ensuring a safe store environment and protecting company assets through loss prevention measures.

Requirements

High School Diploma or equivalent
Must 18 years of age or older
Minimum 3+ years retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Ability to lead or support a team of associates to meet business objectives
Can effectively communicate with team and management
Must have scheduling availability to meet the needs of the business

Nice To Haves

Cosmetology license desirable, but not required

Responsibilities

Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc.
Acts as main point of contact to resolve customer issues and concerns.
Analyzes store trends and can anticipate customer demands.
Engages, trains and develops their teams to achieve positive results.
Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required.
Identifies strengths as well as opportunities for each associate and can effectively address by coaching or counseling.
Holds team accountable to Company policies and expectations.
Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information.
Builds strong working relationships with Store Manager peers.
Maintains consistent and timely communication with AM/DM.
Fosters an environment of diversity, inclusion and belonging.
Ensures execution of all company processes through training, management, analysis and continuous improvement.
Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
Effectively manages inventory through ordering and shipment processing.
Manages payroll hours to the needs of the business and schedules appropriately.
Ensures all store opening and closing procedures are performed correctly.
Timely and accurate follow through with Company directives, assignments projects.
Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced.
Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc.
Analyzes and utilizes all available reporting, tools and technology.
Ensures stores are compliant with all HAZMAT training and execution.