Assistant Store Manager - Devonshire Mall

Knix • Windsor, ON

1d • Onsite

About The Position

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!

Knix is one of the fastest-growing companies in Canada, and this is an opportunity to do meaningful work while growing with a brand that empowers people everywhere. At Knix, our stores are built on connection - with our customers, our product, and each other. We’re looking for an Assistant Store Manager who leads with people first, brings energy to the floor, and helps turn great service into strong results.
You partner closely with the Store Manager to coach the team, lead during busy moments, and create a space where customers feel comfortable, confident, and cared for - especially in the fitting room. This role is perfect for a leader who thrives in fast-paced environments and is excited to grow into full store leadership while bringing Knix’s mission to life every day.

Requirements

• Previous experience in a retail lead or management role, supporting a similar-sized team and store volume.
• Proven ability to lead, coach, and develop teams to drive business results while delivering an exceptional customer experience.
• Experience recruiting, onboarding, and retaining high-performing teams, consistently meeting or exceeding store KPIs.
• Strong capability to balance floor leadership, reporting, and sales execution, with exposure to sales planning and performance management.
• Analytical and adaptable, using sales, staffing, and KPI insights to make real-time decisions, especially during high-traffic periods.
• Alignment with Knix values, delivering a comfortable, inclusive end-to-end client experience; experience with community events is an asset.
• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
• Ability to lift and handle packages weighing up to 25 lbs
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
• Open and flexible availability to ensure business needs are met including evenings, weekends, and holidays.

Nice To Haves

• experience with community events is an asset

Responsibilities

• Lead daily team huddles and floor execution, reinforcing sales priorities and building the leadership skills needed to independently drive results.
• Coach, develop, and motivate associates through real-time feedback and hands-on floor leadership, strengthening people leadership capability in preparation for full store ownership.
• Lead high-impact huddles that set a direct, performance-first tone for the day, ensuring every team member knows exactly how they contribute to the mission through their metrics.
• Balance floor leadership, reporting, and sales execution to support sales planning and a strong customer experience.
• Command the floor during peak segments, instilling a sense of urgency and high-energy 'bias for action' in your team to convert every opportunity into a win.
• Support hiring, onboarding, and training, building experience in talent selection and development of sales-driven, customer-obsessed teams.
• Contribute to store performance and target achievement, using sales, staffing, and KPI insights to make informed decisions and adjust execution throughout the day.
• Takes the lead during high-traffic periods, confidently leading the floor and making real-time decisions that protect service standards.
• Champion a comfortable, inclusive end-to-end client experience, modelling Knix values and setting the standard for customer-first leadership.
• Translate priorities into clear, actionable direction for the team, building readiness to independently lead change and drive execution as a future Store Manager.

Benefits

• Competitive Pay - Base Salary plus Monthly Bonus, with performance-based pay increases.
• Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions
• Generous Discounts on your favourite Knix products and Gratis Program
• Savings and Retirement - Company GRSP Program that matches up to (3%) of your pay
• Family - A Parental Leave Top-Up Program up to 80% of your salary
• Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• Career Advancement - Knix keeps growing and we love to promote from within!
• extended health and dental plans
• mental health support through our Employee Assistance Programs through our partners at Dialogue who provide virtual coaching, therapy, and counseling.
• paid sick days for full-time employees
• 3 Floater Days annually
• Paid Parental Leave plan tops up salary to 80% for eligible permanent, full-time employees.
• RRSP matching program for permanent full-time team members.
• 50% discount on Knix products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed