Assistant Store Manager

Houchens Food Group•Mercer, PA

15h•Onsite

About The Position

The Assistant Store Manager is responsible for the complete day-to-day operation of the store in the absence of the Store Manager. This role focuses on maximizing store sales and profitability, minimizing expenses, and ensuring the store is optimally stocked and merchandised to provide an exceptional customer experience. The Assistant Store Manager also contributes to the growth and development of the management team and store associates.

Requirements

High School Diploma or General Education Degree (GED); or, an equivalent combination of education and experience.
Minimum of 1 year of leadership experience in a retail or customer service setting.
Good verbal and written communication skills.
Ability to provide motivation and leadership to associates storewide in a fair and impartial manner.
High degree of analytical skills, and the ability to delegate and be self-directed.
Excellent written and verbal communication skills.
Strong organizational, time management, and project management skills.
Technically skilled in basic retail computer systems including related software.
Develop and maintain client relationships and strategic partnerships.
Dress according to company policy.
Possess a valid in-state driver license with an acceptable driving record in accordance with company’s insurance carrier’s standards.
Ability to stand for an extended period of time, walk, reach, and bend to perform job duties.
Ability to move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth.

Nice To Haves

Bachelor degree preferred.

Responsibilities

Uphold Core Values as determined by the management team.
Manage the day-to-day operations of the store in the absence of the Store Manager.
Maximize store sales and profitability while minimizing expenses.
Ensure the store is optimally stocked and merchandised.
Contribute to the growth and development of the management team and store associates.
Hire, train, and develop store staff, providing ongoing performance feedback and recognizing accomplishments.
Review store evaluations with the management team and staff to identify and correct opportunity areas.
Coordinate the supervision of staff to ensure sales performance goals are met and company procedures are followed.
Delegate workload among associates to meet merchandising and visual presentation standards.
Participate in associate evaluations to provide feedback for improvement, praise, recognition, and growth opportunities.
Complete merchandising updates according to Houchens Ace Hardware standards.
Work with vendors to develop merchandising strategies and plan-o-gram updates.
Forecast scheduling needs to meet customer demand and create work schedules.
Monitor payroll to ensure compliance with established budgets and take corrective measures.
Review staffing needs, strengths, and opportunities with the Store Manager, HR/Ops Directors.
Develop and implement in-store marketing strategies including promotions, events, and seasonal merchandising.
Promote Customer Service as the #1 Priority through observation, monitoring, and coaching.
Promote and teach “Amaze Every Customer Every Time” through leading by example and coaching.
Use huddles, communication boards, and store meetings to communicate store performance and motivate the team.
Drive customer satisfaction by ensuring customers are acknowledged, needs are met, and concerns are resolved quickly.
Review customer service measurement reports and work with the team to identify opportunities for improvement.
Document at least one (1) Observation per associate monthly and provide coaching.
Maintain accurate inventory through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to best practices.
Utilize inventory reports to reduce shrinkage, maintain appropriate stock levels, and maximize inventory accuracy.
Work on professional development through leadership training opportunities.
Identify appropriate training for store associates and oversee all training requirements.
Enforce safety policies and procedures, serving as a role model for safety.
Enforce store environment procedures to ensure and maintain the best store appearance.
Conduct preventative safety and fire inspections, and take appropriate actions to correct all issues.