00559 Assistant Store Manager

Sally Beauty Holdings•Tempe, AZ

1d•Onsite

About The Position

Sally Beauty is seeking an Assistant Store Manager to support the Store Manager in all areas of store operations, customer experience, and team development. This role is designed for development into a Store Manager position. The Assistant Manager will be responsible for primary duties when the Store Manager is not present, ensuring the store runs smoothly and meets performance targets.

Requirements

High School Diploma or equivalent
Must be 18 years of age or older
Minimum 3+ years retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Ability to lead or support a team of associates to meet business objectives
Can effectively communicate with team and management
Must have scheduling availability to meet the needs of the business

Nice To Haves

Cosmetology license desirable, but not required

Responsibilities

Supervise and direct associates' daily goals and activities to deliver an exceptional client experience, maximizing sales/KPIs and driving customer loyalty.
Ensure all brand standards are met, including merchandising, POGs, marketing, back rooms, and dress code.
Act as the main point of contact to resolve customer issues and concerns.
Analyze store trends and anticipate customer demands.
Engage, train, and develop teams to achieve positive results.
Utilize internal hiring platforms and actively recruit to build a strong network of external candidates.
Identify associate strengths and opportunities, providing coaching or counseling.
Hold the team accountable to Company policies and expectations.
Maintain positive associate relations by resolving concerns and keeping associates informed.
Build strong working relationships with Store Manager peers and maintain consistent communication with Area Managers/District Managers.
Foster an environment of diversity, inclusion, and belonging.
Ensure execution of all company processes through training, management, analysis, and continuous improvement.
Ensure all processes supporting digital strategies, such as Omni-channel fulfillment (SFS/SDD/BOPIS), are utilized.
Effectively manage inventory through ordering and shipment processing.
Manage payroll hours according to business needs and schedule appropriately.
Ensure all store opening and closing procedures are performed correctly.
Ensure timely and accurate follow-through with Company directives, assignments, and projects.
Ensure the store environment is safe at all times for associates and customers.
Enforce all safety policies and procedures.
Protect company assets by ensuring inventory and cash control procedures are followed to minimize shrink.
Analyze and utilize all available reporting, tools, and technology.
Ensure stores are compliant with all HAZMAT training and execution.