Seattle Retail Assistant Store Manager

Snow Peak USA, Inc.•Seattle, WA

10h•$27 - $30•Onsite

About The Position

The Assistant Store Manager partners with the Store Manager to launch and operate Snow Peak's new Seattle retail location, including pre-opening training, store setup, and ongoing operations. This role combines customer service, team development, merchandising, inventory management, and event coordination while supporting the April 2025 store opening.

Requirements

High School Diploma or equivalent
3 years in a retail environment
Experience leading a team, enforcing policies and procedures, and managing employee scheduling
Ability to learn new software and systems
Business and financial acumen to support store profitability
Proficient in Microsoft Office Suite
Intermediate Excel and Word skills
Intermediate mathematics and reporting capabilities
Strong verbal and written communication
Quick learner with creative problem-solving skills
Acts with integrity, professionalism, and confidentiality
Effective interpersonal, negotiation, and conflict resolution abilities
Motivates and develops team members
Manages multiple concurrent projects efficiently
Delivers excellent customer service
Comfortable with ambiguity and adaptable during store opening phase
Prolonged periods standing
Ability to lift 50 pounds
Regular public interaction

Responsibilities

Manage Operations: Ensure consistent excellence in customer service and resolve escalated issues, Open and close the store, Track and report daily and monthly sales performance, Receive deliveries and maintain sales floor presentation, Plan, promote, and coordinate events; track event profitability and maintain event calendar, Oversee retail inventory and restocking, Manage store window and showroom floor updates monthly.
Lead Retail Team: Deliver comprehensive training on gear, apparel, policies, and procedures; identify additional training needs, Model best practices in sales, customer service, cash management, inventory handling, and follow-up, Create and manage shift schedules; verify hours for payroll, Lead monthly retail contests, Recognize individual staff strengths and support employee development, Monitor productivity and adherence to store standards; ensure health, safety, and security protocols are followed; address performance issues promptly and escalate discipline to Store Manager.
Support Store Manager & Company Objectives: Serve as Manager on Duty when Store Manager is not present, Assist with reporting, purchase orders, and other operational tasks, Partner with Store Manager on recruiting efforts, Build and maintain tools, reports, and documentation, Recommend process improvements, Support change management within the store, Contribute to cross-functional projects and participate in team meetings.