Assistant Store Manager

Community Choice Financial Family of Brands•Wichita, KS

16h•Onsite

About The Position

The Assistant Store Manager supports customers with financial services and helps run the store while developing leadership skills. The role involves account management, customer outreach, risk management, transaction processing, customer relationship building, and supporting the development of Customer Service Representatives. The position is performance-driven and offers opportunities for training, advancement, and movement across the company’s brands. This is an in-person, full-time position in Wichita, Kansas, with a minimum schedule of 40 hours per week and regular attendance, including weekends. The hourly wage is $19.25. Duties may be revised or supplemented at the Company’s discretion.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to maintain regular, in-person attendance and work weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish; may be required at certain locations.

Responsibilities

Offer financial services that meet customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, nurture customer relationships, and increase brand recognition and loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining customer service and working to prevent losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives, when applicable, to promote quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet Company performance standards through business-to-business partnerships, referrals, and participation in or hosting of in-store and community events.
Maintain store security and perform opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data to support compliance.
Monitor and maintain the store’s interior and exterior appearance and cleanliness, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment and manage multiple challenging tasks to meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities to move among the Company’s brands.
Key holder program designed to build leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity-theft protection, legal services, and pet insurance.
Employee Assistance Program offering mental health resources and life coaching for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing over time.