About The Position
The Assistant Store Manager, Omni Operations drives incremental sales and profitability through effective management of in-store order fulfillment across Omni channels. The role supports the management team in achieving goals by providing world-class service, serves as a role model for building relationships with guests, and maintains a supervisory presence to ensure appropriate staff coverage throughout the store. The position leads customer fulfillment across channels and services, supports stockroom organization and replenishment, performs audits and reconciliations, and champions safety practices. It also helps create a positive workplace where associates are treated fairly and with dignity in accordance with the company’s People-First Philosophy. Full-time associates are expected to have open availability to meet business needs.
Requirements
- Excellent communication, organization, and leadership skills.
- Superior critical-thinking skills to identify challenges creatively and develop action plans in a timely manner.
- Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
- Ability to independently lead oneself and others to achieve results.
- Two to three years of previous retail sales experience or management experience in a customer-service-related field.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
- Full-time associates must have open availability to meet business needs.
Nice To Haves
- Omni channel fulfillment experience.
Responsibilities
- Lead customer fulfillment across all channels, using services such as order pickup, outgoing shipment, unpaid hold management, home delivery, and installation.
- Identify, execute, and maintain shipping-in and shipping-out lanes in the stockroom; use pop-up tables, carts, or baker’s racks as needed.
- Maintain effective stockroom organization and supplies to maximize efficiency, safety, and productivity and support salesfloor replenishment and Omni fulfillment.
- Perform regular audits and daily reconciliations, including UPS, DIAR, and Markdown Audit Report, and establish daily practices to eliminate shrink from lost cartons, mis-picks, MOS, returns, and RTVs.
- Champion safety best practices and maintain and execute safety binder requirements, including hosting monthly safety meetings, ensuring tools and resources are in working condition, and confirming associates have completed ladder safety training.
- Create and ensure a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
- Support the management team in achieving goals through world-class service, relationship-building with guests, and store supervision to ensure appropriate staff coverage.
Benefits
- Competitive compensation package; anticipated pay range of $22.00–$25.00 per hour.
- Discount on Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial, and emotional health.
- Paid vacations and holidays for full-time associates.
- Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
- Cross-brand and cross-functional career opportunities.
- Online learning opportunities through brand-specific resources and WSI University.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
