Assistant Store Manager Visual Merchandiser I

Tapestry•New York, NY

10d•Onsite

About The Position

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. As an Assistant Store Manager Visual Merchandiser at Coach you'll be responsible for bringing the Coach brand vision to life through compelling visual merchandising and an elevated customer experience. This role partner's with the Store Manager and Visual leadership to drive sales performance, operational excellence, team development, product presentations, styling and visual standards while ensuring the store consistently reflects Coach's expressive luxury aesthetic. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards. Your ability to adapt across roles and implement impactful strategies will contribute to the success of an expressive luxury brand—and your own career growth.

Requirements

5 + years of leadership experience in retail or service industries; luxury/fashion background preferred.
A combination of education and experience will be considered.
Strong customer focus and ability to thrive in a fast-paced environment.
Proven ability to inspire and motivate teams to exceed performance standards.
Excellent communication, problem-solving, and conflict resolution skills.
Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
Ability to work in a fast-paced environment
Strong English language proficiency. (for EU)
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Nice To Haves

luxury/fashion background preferred

Responsibilities

Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.
Lead Execution of Visual Merchandising standards, floor sets, product launches, windows and seasonal presentations.
Maintain strong Visual presentation and brand standards throughout all areas of the store.
Partner with Store Manager to connect visual merchandising to sales, traffic product priorities and customer behaviour.
Coach and Develop the team on Product Knowledge, styling, customer engagement and visual standards.
Lead by example on sales floor and create an elevated, customer focused enviornment.
Collaborate with Store and District Leadership on visual initiatives provide feedback on opportunities.
Ensure timely execution on floor sets, shipment, replenishment, product placement and visual updates.
Serve as a key visual resource and brand ambassador for the store and surrounding market.