Assistant Store Manager, Team and Customer Experience

MoMA • New York, NY

11d • Onsite

About The Position

The Museum of Modern Art is seeking an Assistant Store Manager, Team and Customer Experience for the Design Store on 53rd Street. This role involves upholding MoMA standards, policies, and procedures, and contributing to a holistic visitor experience. The Assistant Store Manager will assist with all aspects of store operations, including opening and closing, safeguarding staff, visitors, and assets, attending retail management meetings, and participating in store partnership initiatives. A key focus is on maintaining the highest customer service standards to achieve sales and metric goals. The role also involves managing, developing, and training staff to ensure a professional and positive presence on the sales floor, delivering knowledgeable, thoughtful, and inspiring customer service.

Requirements

• Minimum three to five years experience in retail managing a staff.
• Strong organizational and communication skills (verbal and written).
• Strong customer service orientation.
• Organized and detail oriented with good time management skills.
• Proactive self–starter who exhibits initiative and leadership.
• Proficiency with POS, Word and Excel, Google Workspace and Inventory Management a plus.

Nice To Haves

• Bachelor’s degree preferred.
• Prior experience in hiring and coaching preferred.
• Prior experience working in a unionized environment is also preferred.

Responsibilities

• Assists with all aspects of running the store, including opening and closing, and ensuring proper safeguarding of MoMA’s staff, visitors, and assets.
• Attends and contributes to retail management meetings.
• Participates in store partnership initiatives.
• Manages, develops, and trains staff, ensuring a professional and positive presence on the sales floor and the delivery of a knowledgeable, thoughtful, and inspiring customer service experience.
• Coaches, develops, and empowers sales teams on customer engagement.
• Supports development and leading of all customer engagement training and initiatives.
• Observes sales staff to identify areas of opportunity to maximize strengths.
• Participates in recruitment for select open positions and makes hiring recommendations or decisions for staff vacancies.
• Supervises assigned staff on daily basis, providing relevant training, feedback, guidance, professional development, etc.
• Ensures compliance with and comprehension of Museum policies and relevant collective bargaining agreement.
• Manages the constructive discipline process, as warranted.
• Conducts annual performance reviews with direct staff.
• Initiates consistent employee feedback and organizes staff meetings.
• Works with Store Manager to develop programs for maintaining staff connection to the Museum.
• Publishes and maintains staff schedules and ensures adequate floor coverage.
• Oversees timekeeping/payroll.
• Communicates regularly with Assistant Store Managers of Staff at other stores to maximize staff potential and coordinate planning processes.
• Assists in the development, implementation, and compliance of all policies and procedures.
• Ensures all information is consistently communicated to staff.
• Ensures staff is properly attired (i.e., dress code, lanyard, badge).
• Ensures all staff are adhering to zoning and scheduling.
• Advances omnichannel strategic initiatives and training methodologies, executing W.E.L.C.O.M.E standards, client cultivation, and customer experience.
• Coaches and follows up with staff regarding Fiscal year performance goals and Retail Key Performance indicators (KPI).
• Performs any other duties reasonably related to the functions described above.

Benefits

• Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level