Assistant Store Manager - Sales and Services
About The Position
The Assistant Store Manager – Sales & Service is a key leadership role at KENT, focused on delivering an exceptional customer experience and driving overall store performance within a dynamic, multi‑business retail environment. Kent stores operate as several distinct yet interconnected businesses under one roof. In addition to our core home improvement retail operation, our stores support a strong Pro‑focused business and deliver Install Sales solutions—each with unique customer needs, sales approaches, and operational considerations. In this role, you will support how these business lines work together by ensuring consistent execution, strong collaboration across departments, and a seamless customer experience. This role oversees several customer‑facing departments, including Lumber & Building Materials, Flooring, Kitchen & Bath, Appliances, the Project Centre, and the Cut Shop. You will be responsible for achieving financial goals, supporting leadership and associate development, and fostering an inclusive, engaged workplace culture. Success in this role requires the ability to manage complexity, balance competing priorities, and lead teams across multiple revenue streams while maintaining strong operational standards. This role offers a competitive salary with eligibility for annual bonus incentives tied to leadership, operational excellence, and collaborative success.
Requirements
- Ability to manage complexity
- Ability to balance competing priorities
- Ability to lead teams across multiple revenue streams
- Ability to maintain strong operational standards
Responsibilities
- Delivering an exceptional customer experience
- Driving overall store performance
- Ensuring consistent execution across business lines
- Fostering strong collaboration across departments
- Ensuring a seamless customer experience
- Overseeing customer-facing departments (Lumber & Building Materials, Flooring, Kitchen & Bath, Appliances, Project Centre, Cut Shop)
- Achieving financial goals
- Supporting leadership and associate development
- Fostering an inclusive, engaged workplace culture
- Managing complexity
- Balancing competing priorities
- Leading teams across multiple revenue streams
- Maintaining strong operational standards
Benefits
- Competitive salary
- Eligibility for annual bonus incentives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
