Assistant Store Manager, Operations

MoMA•New York, NY

3d•Onsite

About The Position

The Museum of Modern Art is currently accepting applications for an Assistant Store Manager of Sales and Operations who upholds MoMA’s standards and adheres to and applies Museum and Retail policies and procedures; keeps current on what’s happening at MoMA to support a positive visitor experience. Assists the Store Manager and fellow Assistant Store Managers with all aspects of running the Museum Store (Lobby), Museum Store on 2 and Museum Store on 6 including but not limited to opening and closing the store; ensuring proper safeguarding of MoMA’s staff, visitors, and assets; attending and contributing to retail management meetings, and, participating in store partnership initiatives. Exhibits and upholds the highest customer service standards which will play an integral role in achieving the stores sales and metric goals. Manages, develops, and trains all store staff and ensures a professional and positive presence on the sales floor by all staff and the delivery of a knowledgeable, thoughtful, and inspiring customer service experience. Additional responsibilities include: Manages, organizes, and maximizes use of stock space within all 3 Museum Stores Leads the effort to maximize store inventory flow. Communicates with the distribution center to ensure accuracy of deliveries. Processes all transfers and receiving. Trains and develops the stock team. Initiates all mini inventories, annual physical inventories, and makes recommendations to improve results and reduce loss. Oversees min/max numbers to ensure optimal inventory replenishment levels based on visual presentation and sales. Reviews, researches, and approves all inventory adjustments. Serves as Operational leader for all omni-channel retail initiatives specifically BOPIS and BOSHIP. Drives strategic planning and operational excellence in line with Year over year trend in both areas. Serves as point person on all maintenance matters such as housekeeping, HVAC, lighting, fire, water etc. Serves as point person for all security, loss prevention, life and safety matters in partnership with MoMA Security. Orders and maintains inventory of supplies. Serves as point person on all POS and IT matters. Maintains a strong presence on the store sales floor and at least 50% of the time to interact with customers, members and coaching staff. Visits the Museum regularly. Attends product, vendor and customer service training. Participates in advanced education opportunities as offered. Attends staff meetings and participates in cross-store operational projects and periodically works management shifts at the other Stores. Performs any other duties reasonably related to the functions described above.

Requirements

Minimum three to five years in retail
Two years in stock/operations management
Strong organizational and communication skills (verbal and written)
Strong customer service orientation
Organized and detail oriented with superb time management skills
Proactive self–starter who exhibits initiative and leadership
POS, Word and Excel
Order Entry

Responsibilities

Opening and closing the store
Ensuring proper safeguarding of MoMA’s staff, visitors, and assets
Attending and contributing to retail management meetings
Participating in store partnership initiatives
Managing, developing, and training all store staff
Ensuring a professional and positive presence on the sales floor by all staff
Delivering a knowledgeable, thoughtful, and inspiring customer service experience
Managing, organizing, and maximizing use of stock space within all 3 Museum Stores
Maximizing store inventory flow
Communicating with the distribution center to ensure accuracy of deliveries
Processing all transfers and receiving
Training and developing the stock team
Initiating all mini inventories and annual physical inventories
Making recommendations to improve results and reduce loss
Overseeing min/max numbers to ensure optimal inventory replenishment levels
Reviewing, researching, and approving all inventory adjustments
Serving as Operational leader for all omni-channel retail initiatives specifically BOPIS and BOSHIP
Driving strategic planning and operational excellence in line with Year over year trend in both areas
Serving as point person on all maintenance matters
Serving as point person for all security, loss prevention, life and safety matters
Ordering and maintaining inventory of supplies
Serving as point person on all POS and IT matters
Maintaining a strong presence on the store sales floor and at least 50% of the time to interact with customers, members and coaching staff
Visiting the Museum regularly
Attending product, vendor and customer service training
Participating in advanced education opportunities as offered
Attending staff meetings
Participating in cross-store operational projects
Periodically working management shifts at the other Stores
Performing any other duties reasonably related to the functions described above