Assistant Store Manager, Operations

Canada Goose • Vancouver, BC

7d • CA$87,000 - CA$94,500 • Onsite

About The Position

As a key member of the store leadership team, the Assistant Store Manager, Operations is responsible for ensuring operational efficiency within the store, in support of creating highly engaging guest journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You are a passionate and effective leader, able to coach your team to achieve results. You will lead and create a culture of innovation, while ensuring a profitable business. You will help identify and implement key business strategies and will step into the Store Manager role when needed. Ultimately, you are responsible for supporting the quantitative and qualitative Key Performance Indicators (KPIs) of the store. You are a steward of Canada Goose’s values and culture.

Requirements

• 3-5 years retail management experience.
• Proven track record in store operations.
• Experience in maintaining operational excellence in retail stores (payroll, shrink management, inventory management, etc.).
• Inventory, Scheduling and Payroll and expense management.
• Solid understanding of retail math and metrics; uses analytics to drive the business.
• Operations enthusiast, driving performance through internal KPIs.
• Analytical driver with keen attention to detail.
• Is agile and able to drive decision-making.
• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday).
• Strong time management and organizational skills; ability to multi-task in a fast-paced environment.
• Solid knowledge and understanding of retail metrics.
• Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial.
• Advanced skills in Microsoft Office; specifically, Word and Excel.

Nice To Haves

• Experience working with affluent and luxury brands is an asset.
• Previous Flagship or high-volume traffic experience is an asset.
• Proficiency in another language is an asset.

Responsibilities

• Execute schedules that prioritize the guest journey, maximizes productivity, and manage labour spend.
• Lead and coach to all Canada Goose operational standards with excellence. (e.g., stockroom standards, cleanliness standards, opening and closing procedures, etc.).
• Discipline management of all store-controlled spending – supplies, packaging, labour budgets.
• Lead, coach, and ensure consistent use of strategic tools – inventory management, communications platform, automated scheduling tool, payroll management mobile devices, queueing tool, etc.
• Partner with key cross functional teams to ensure the physical store space is maintained at the highest level.
• Analyze and proactively react to inventory planning and maintain proper inventory metrics such as stock-checks, turnover, and flow.
• Manage Brand Ambassador uniform requests.
• Lead Health & Safety meetings in line with local municipal and Canada Goose policies.
• Maintain loss prevention procedures that minimize loss and increase profitability.
• Ensure overall accuracy and efficiency in inventory and cash management, measured by relative shrink results.
• Comply with all Loss Prevention weekly cycle counts, yearly inventory physical count, and incident reporting.
• Ensure all incoming and outbound merchandise requests and shipment are processed in a timely manner
• All leaders are expected to deliver and model a superior customer service journey reflective of Canadian Warmth.
• Lead and coach exceptional visual merchandising that is reflective of the Canada Goose brand.
• Resolve guest issues through a customer-centric lens by investigating opportunities, developing solutions, and coaching the team on resolution.
• Lead the sales floor experience during the most crucial business times, exhibiting best-in-class leadership.
• Lead the integration and optimization between the sales floor and back of house to ensure a seamless guest journey.
• Create a culture of talent development and ongoing education for the entire store team.
• Foster an inclusive and diverse working environment.
• Lead, execute, and follow up on all educational initiatives and strategies.
• Actively coach and develop direct reports to improve performance and foster growth; empower Team Leads to step into Assistant Store Manager (ASM) role as needed.
• Continuously coach behaviours that drive team member performance and enhance the guest journey.
• Inspire and influence an outstanding employee experience that drives Employee Engagement.
• Maintain an open-door environment that encourages feedback and discourse.
• Consistently recruit to build an external network of talent.
• Achieve or exceed sales targets including both the top-and bottom-line results.
• Continuously analyze key performance indicators and leverage insights to create and execute action plans that drive performance.
• Partner with the Store Manager to ensure store has adequate resources to achieve and exceed performance goals. (e.g., inventory, labour).

Benefits

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed