Assistant Store Manager - Floater

COMMUNITY AID INC•Harrisburg, IL

9d•$55,000 - $74,000•Hybrid

About The Position

The ASM Floater is a management development opportunity connected to expanding store leadership capabilities and succession planning for Store Management or other CommunityAid leadership roles. This position is expected to travel to all our locations to support store management through training, development, and to cover PTO or Call Off’s as needed. They will provide oversight into the assigned location for the full range of Assistant Store Manager activities, resulting in positive experiences for both employees and customers as well as retail profitability, all in a manner consistent with our Mission and Values. The ASM Floater sets expectations for the proper execution of policies and procedures and respond as appropriate to employee performance. Our culture assumes we can count on one another, engage with respect and professionalism in alignment with our core behaviors, and continue our exceptional tradition of serving the public and our partners through teamwork and cooperation.

Requirements

High School diploma or equivalent required
Minimum of one-year experience in a supervisory role within a comparable production, retail, or service-oriented business preferred
Experience effectively managing in a fast-paced, professional work environment
The ability to properly handle and maintain confidential information
Flexibility with scheduling and availability to work evenings and weekends on a regular basis
Proficient in reading, writing, and speaking English
Must have a valid Driver’s License
Must be eligible to work in the U.S without sponsorship
Adherence to consistent attendance and weekly hours expectations based on full-time/part-time/seasonal non-exempt(hourly) status
Ability to frequently lift and carry 21 to 35 pounds
Ability to occasionally carry up to 50 pounds.
Ability to push and pull up to 20 pounds.
Ability to stand for extended periods.

Nice To Haves

Associate or bachelor’s degree related to business management preferred

Responsibilities

Travel between all CommunityAid locations to support stores to meet operational goals and objectives.
Oversee interactions at the front-end area of the sales floor to ensure and promote a consistent positive shopping experience and to deter theft.
Handle customer complaints promptly and professionally.
Train the Retail Floor Supervisor and Front End Trainer on cash handling procedures including counting cash drawers, reconciliation, deposits, and bank runs, while maintaining the safe’s security.
Supervise cash management procedures, ensuring adherence for Retail staff, including the Retail Floor Supervisor, Retail Associates, and Front End or Retail Floor Trainers.
Oversee the delivery of training by the Front End Trainer, verifying it is executed efficiently and adheres to company policies and procedures.
Monitor the quality of Production products prepared for the retail floor.
Adjust pricing based on data provided by the Operations Manager.
Collaborate with store management to assess and address inventory and ragout trends.
Ensure Warehouse and Procurement inventory are completed following standard operating procedures.
Track production metrics, effectively communicate with Associates and Production Other Trainer, and collaborate with the team to consistently meet and exceed standards.
Conduct floor walk of all areas, sharing insights with Store Management to ensure alignment.
Take responsibility for the overall function of the store when the Store Manager, Operations Manager, and Assistant Managers are not present.
Oversee associate staff at the location as assigned/needed.
Evaluate potential candidates for cultural alignment and position fit through phone interviews and on-site interviews.
Manage the selection and integration of new staff by adhering to company procedures.
Assist Store Management at the location with Associate training in their roles, responsibilities, company policies, procedures and best practices, including cross-training in other departments as needed.
Collaborate with the Operations Manager to ensure proper staffing levels in adherence with the labor model, including cross-training.
Communicate performance expectations, coach for improvement and success and utilize existing performance management tools to document conversations.
Promote employee engagement through assisting with huddles and team meetings, one-on-one check-ins, special events, and prioritizing employee recognition.
Ensure compliance with all applicable state and federal laws, as well as CommunityAid policies and procedures, and ensure these are clearly communicated and followed by all associate staff.
Maintain a safe environment for both employees and customers.
Ensure the cleanliness and organization in the office, warehouse, and retail floor areas.
Regularly monitor for safety, promptly addressing and taking measures to correct unsafe work conditions.
Perform additional duties and responsibilities as assigned by the Store Manager at the location and/or Regional Management.
Comply with all Company established policies and standards.