Assistant Store Manager - Computer Services

Opportunities to•St Davids, PA

2d•Onsite

About The Position

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values. We are currently seeking a self-motivated, results-oriented ASSISTANT STORE MANAGER - COMPUTER SERVICES . It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

Requirements

Minimum of 5 years of experience in a high-volume retail environment (30,000+ sq. ft.), preferably with a big-box retailer or in consumer electronics
Proven experience in retail management, including sales, operations, merchandising, inventory, and customer service
Demonstrated ability to recruit, develop, and retain a strong team
Strong business acumen with the ability to execute corporate strategies and analyze market competition
Proficiency in Microsoft Office applications
Flexible availability, including early mornings, evenings, weekends, and holidays
Occasional travel required for meetings, trainings, and other business-related needs
Requires standing and walking throughout the store for the duration of each shift, with periods of sitting for administrative tasks
Requires frequent manual lifting and carrying of 11–75 lbs and occasional manual lifting of 76–100 lbs to load equipment and stock shelves
Requires the constant use of manual tools, including pallet jacks and dollies, alongside repetitive keyboard operation

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Maintain orderly operation and safety of all areas of responsibility; ensure that service policies and procedures are being properly carried out at the store level
Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals of the service department
Maintain fiscal and operational controls, including planning and managing the departmental budget (Service Department P&L)
Ensure all customer and/or computer issues are resolved in a timely manner and in alignment with company policy
Work effectively through associates to achieve desired results regarding customer satisfaction, sales, productivity and technical solutions.
Ensure all associates maintain appropriate technical certifications (CompTIA A+, Apple, and all other vendor certifications as required) to enable proper service of products
Participate in and lead open and close procedures, including freight flow and merchandise processing, as well as tracking of company assets through inventory control
Manage staffing, onboarding and training to ensure competent and certified associates are hired, trained and scheduled to properly service our customers
Develop and coach associates in the areas of customer satisfaction, product knowledge, solution selling and standard operating procedures; ensure goals and results are communicated
Ensure human resource issues are handled in accordance with guidelines; partner with the Regional HR Manager and Store Manager when needed.
Serve as manager-in-charge during the absence of the General Manager or other store managers
Perform additional duties and responsibilities as assigned