Assistant Store Manager- Client Experience & Design

Article • San Francisco, CA

19d • $37 - $40 • Onsite

About The Position

As an Assistant Store Manager, Client Experience & Design, you’ll help bring Article’s Customer Experience Model to life by creating meaningful customer interactions, delivering personalized design support, and leading a hospitality-driven showroom experience that inspires connection, trust, and long-term loyalty. As we prepare to open our first San Francisco retail store, we're building more than a retail store. We're creating a destination where customers can experience the Article's brand firsthand through thoughtful design, genuine hospitality, and meaningful connections. Every interaction will help shape how customers perceive our brand, making customer experience a critical part of our success from day one. We're looking for a customer-focused leader who can help bring this vision to life through hospitality, relationship building, design expertise, and coaching. You'll play a key role in establishing the customer experience standards, clienteling practices, and service culture that will define the San Francisco store experience. Within your first few months, you'll help launch a brand-new store, build strong relationships with customers and associates, and drive consistent execution of our Customer Experience Model. In a year, you'll be proud to say you've helped establish a loyal customer base, increased clienteling engagement, and created a showroom experience that customers remember, recommend, and return to.

Requirements

• 2+ years of retail leadership experience in a customer-facing environment.
• Experience coaching and developing team members to deliver exceptional customer experiences.
• Strong communication and relationship-building skills.
• Passion for hospitality, customer service, and creating memorable experiences.
• Sets clear expectations for customer experience, hospitality, and selling behaviours.
• Models accountability through reliability, ownership, and follow-through.
• Provides timely coaching and feedback to help associates grow and succeed.
• Uses facts, customer insights, and business results to guide decisions.
• Supports learning while maintaining accountability for customer and business outcomes.
• Strong interest in interior design, home furnishings, or space planning.
• Comfortable conducting design consultations and making personalized product recommendations.
• Skilled at building trust through active listening and understanding customer needs.
• Passionate about creating seamless omni-channel customer experiences.
• Comfortable using design tools, customer relationship management tools, and retail technology.
• Strong organizational skills with the ability to manage multiple priorities and customer interactions.
• Legally authorized to work in the United States
• Completion of a criminal background check
• Valid passport and ability to travel throughout Canada and the United States.

Nice To Haves

• Experience with clienteling programs, appointment-based selling, or design consultations.
• Background in furniture, home furnishings, interior design, or lifestyle retail.
• Experience supporting customer experience or hospitality-focused initiatives.

Responsibilities

• Champion and uphold Article's Customer Experience Model across all showroom interactions.
• Lead by example in delivering warm, authentic, hospitality-driven customer experiences.
• Coach associates on customer engagement, clienteling, and service excellence standards.
• Build lasting customer relationships through appointments, follow-ups, and personalized outreach.
• Support design consultations by helping customers create stylish, functional spaces that fit their lifestyle and needs.
• Utilize design tools such as mood boards, floor plans, and product recommendations to personalize the customer experience.
• Drive customer loyalty and repeat business through meaningful relationship building and post-purchase engagement.
• Partner with Store Leadership to identify opportunities to improve customer satisfaction, conversion, and overall showroom performance.
• Collaborate with HQ Retail and Interior Design teams to support omni-channel customer experience initiatives.
• Lead by example with resilience, adaptability, and above-the-line behaviour.

Benefits

• The salary range is $37 to $40 hourly
• The starting salary will be determined by your transferable skills, knowledge, and work experience, and the hiring team’s budget based on business needs, market compensation data, and internal equity
• When Article hits its annual financial goals, eligible employees will receive a cash bonus
• 4% 401K matched contributions
• 48 hours Sick/wellness (6 days, accrued annually)
• 8 paid holidays + 1 Inclusion & Diversity day
• 120 hours (3 weeks) paid vacation (accrued annually)
• Benefits-eligible (First day of employment)
• Medical, Dental, & Vision coverage
• Life Insurance
• Disability insurance
• 45% discount on our entire product range (15% for friends and family).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed