ASSISTANT DESIGN SHOP LEADER

Serena and Lily, Inc•Roslyn, NY

7d•$65,000 - $70,000•Onsite

About The Position

Serena & Lily is seeking an Assistant Store Leader to be part of the leadership team at our storefront in Roslyn, NY. The Assistant Store Leader is responsible for assisting store leadership in establishing and maintaining client services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandising, inventory, expense control, human resources management, and managing operating costs and shrinkage. This is a wonderful opportunity to be part of a team focused on cultivating client relationships through exceptional service and design support.

Requirements

1-3 years of retail leadership experience, interiors/home furnishings field preferred or 1- 3 years as a Store Associate at Serena & Lily
Ability to work in a team environment
Strong sense of personal style
Proven ability to lead, motivate and inspire team to achieve excellence
Proven ability to deliver excellent client service standard and ability to lead best practice implementation
Strong communication and interpersonal skills
Willingness to ask questions and seek solutions; self - starter
Microsoft Windows proficiency, especially Word and Excel

Nice To Haves

Architecture or design experience preferred

Responsibilities

Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation.)
Ensure Brand Expression is conveyed appropriately at all times
Ensure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client service.
Master and teach product knowledge and brand design inspiration.
Create a warm, welcoming, inspiring on brand client experience
Provide relevant design advice, product knowledge and product recommendations
Follow up on all orders, order flow, receipt of goods, transfers and troubleshoot when necessary to solve any issues.
Manage associates in conjunction with the Store Leader in daily aspect of driving sales and running the business.
Assist store leadership team in daily store operations, including opening, closing, banking, inventory receipt and transfers.
Contribute to growing the client base, including designer outreach.
Assist in the leadership of merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked. Lead and maintain visual standards of the store, per home office directives.
Maintain visual standards of the store, per home office directive.
Coach, counsel and continually develop staff: works with Head of Retail Stores & Store Operations and Store Leader on potential employee terminations.
Any other responsibilities as assigned by Leadership.