Assistant Store Leader

Kroger • Oak Creek, WI

13d

About The Position

The Assistant Store Leader learns the operations of all departments and store management duties, sharing responsibility for store performance across operations and human resources. The role supports the Store Manager in leading store teams, delivering a favorable customer shopping experience, achieving sales and profit goals, and executing merchandising and operational plans. It also involves staffing and developing associates, managing labor and supply costs, maintaining compliance, and supporting adoption of current and emerging technology. The Assistant Store Leader manages total store operations when the Store Manager is absent and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• High school diploma or GED.
• At least 1 year of experience as a department manager, service manager, or in an equivalent role.
• Demonstrated experience leading, coaching, and developing associates, including supervisors, managers, and future leaders, to achieve customer service, operational, and business goals in a fast-paced retail environment.
• Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions.
• Proven ability to collaborate across departments and influence others to drive store performance.

Nice To Haves

• Proven success driving customer experience, sales growth, operational excellence, and talent development.
• Experience managing competing priorities while leading teams through change and achieving business objectives.
• Strong track record of independently leading strategies that delivered sustained, measurable improvements across multiple areas of store performance.

Responsibilities

• Assist the Store Manager and associates in delivering a favorable customer shopping experience and developing associate interest in customer service and relations.
• Assist the Store Manager in leading teams to plan, implement, and execute merchandising and operating initiatives.
• Help develop action plans and communicate Associate Insight survey results to associates.
• Work with department heads and store associates to identify opportunities, develop timely solutions, and create action plans for implementation.
• Model and require a high level of customer service, and resolve associate and customer issues or concerns.
• Manage total store operations in the Store Manager’s absence.
• Achieve or exceed weekly, period, and annual sales, wage, profit, safety, shrink, and other targeted goals.
• Drive sales and profits, reduce shrink, and improve department contributions in partnership with department managers.
• Assist with store-level financial performance discussions, including budgets for sales, shrink, labor, and other expenses, and other targeted goals such as safety.
• Analyze and respond to the competitive landscape within the district or division.
• Demonstrate inclusive leadership and expect inclusive behavior from associates.
• Use coordinators and other field staff to help departments achieve sales and profit goals and execute division merchandising plans.
• Promote and support relationships with local community organizations near the store.
• Help build productive relationships with union representatives or business agents when the store is covered by a collective bargaining agreement.
• Communicate information associates need to perform their duties effectively.
• Serve as a liaison to store and district managers and coordinators regarding the effectiveness of division merchandising and operational plans and programs.
• Assist the Store Manager with staffing, reducing turnover, and improving retention.
• Provide timely individual and departmental performance feedback to department heads and associates.
• Assist with daily labor management and supply costs to meet customer service and financial targets.
• Ensure store compliance with federal, state, and local laws and enterprise policies, and ensure associates understand applicable requirements.
• Support the Store Leader in encouraging adoption of current and emerging technology by coaching associates and leaders to use tools that improve operational and business performance.
• Support the Store Leader in developing leadership bench strength by developing department leaders, assistants, leads, and emerging talent.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED