Assistant Store Leader- Guest Engagement (Marietta, GA)

stand out for good • Marietta, GA

17h • Onsite

About The Position

Altar'd State is a growing women's fashion brand committed to giving back and making a difference. The Assistant Store Leader of Guest Engagement supports the Store Leader in achieving store goals, including guest service, sales, operating expenses, loss prevention, and merchandising. This role focuses on driving associate and guest engagement by providing exceptional service through relationship building, product knowledge, and maintaining a clean store environment. Guest Engagement Leaders drive excellence and provide leadership in all aspects of the store with a special focus on the development of associates and the guest experience.

Requirements

• 1 year Retail Management
• Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently.
• May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location.
• Must be able to lift and carry 30 pounds regularly without assistance.

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Fosters a guest-focused team environment through driving volume and anticipating guest needs.
• Achieves excellent guest service by role-modeling company service standards.
• Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention.
• Holds self and associates accountable for achievement of financial results and performance standards.
• Manages conflict and coaches by applying company’s recommended processes, standards and guidelines.
• Empowers and involves associates in decision-making processes.
• Receives feedback and fosters dialog around solutions.
• Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results.
• Fosters team commitment through support, relationship building, and recognizing individual contributions.
• Leads by managing through change and adversity.
• Makes recommendations on hiring, promotions, and terminations of team members based on performance.
• Co-conducts and facilitates sales associate and keyholder training.
• Engages our guests and make their shopping experience exceptional.
• Coaches to Guest Engagement expectations.
• Manages Mission Monday partnership and events.
• Acts as "Butterfly" (manager on duty) – on the floor at all times with zones covered at all times.
• Ensures the fitting room experience is exceptional – outfitting and styling.
• Manages product communication and all product information posted.
• Manages and executes building guest book / logs.
• Leads new associate on-boarding.
• Co-leads floor set and refresh strategy.
• Co-manages payroll and store’s financial performance.
• Makes decisions regarding store operations and planning.
• Controls workflow through successful planning and delegation.
• Executes task directives within designated time frames.
• Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets.
• Communicates effectively with executive team.
• Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales.
• Co-manages the implementation and/or delegation of all weekly operational and visual objectives.
• Leads associate education on all associate training to ensure consistency in visual excellence.
• Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team.
• Effectively communicates merchandise performance observations and offer feedback to the Store Leadership Team.

Benefits

• 10% of net proceeds go directly to local charitable organizations
• Partnership with Coprodeli USA, building schools for impoverished communities in Peru
• Fortune's Best Companies to Work For! #73 in Fortune 100 Best Companies to Work For® 2023
• #4 in Fortune Best Workplaces in Retail™ 2022
• #93 in Best Workplaces for Millennials™ 2023
• #34 in Fortune Best Workplaces for Women™ 2022

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level