Assistant Store Leader

Dyson•New York, NY

4d•Onsite

About The Position

At Dyson, we sell by demonstrating. Our Experts, Stylists and Retail Strategy and Operations team are Dyson advocates who know our technology inside out, and are excited by it. They are the face of Dyson, connecting our world-leading and pioneering technology with shoppers and owners. The Assistant Store Leader supports Expert and Stylist on-boarding, launches, and on-going learning by establishing strategy for execution of training materials. They create a culture of consistent feedback through in-the-moment coaching, performance conversations, and follow up, and invest in team development by identifying and addressing opportunities for growth. They also support daily operations and customer experience through scheduling and payroll controls, develop strategy from business analytics to achieve sales and experience expectations, and support customer experience and sales by accurately managing inventory and supply levels. The role ensures compliance of all operating policies and procedures, implements strategy for upholding Dyson visual standards, and ensures customer satisfaction throughout the Dyson experience, leveraging available data to measure performance and affect change. They drive in-store engagement by scheduling and building team mastery of Expert Workshops and build Dyson reputation through flawless execution of community events.

Requirements

Flexible schedule with the ability to work weekends, some weekdays, holidays and as business dictates
Minimum of 5 years’ experience in a customer-facing, retail setting required
2+ years’ retail management experience required
Experience in leading sales and operations in a retail store required
Ability to understand the Dyson brand and uphold its integrity
Ability to motivate, inspire, drive results, and lead a growing team in an ever-changing business environment
Excellent written and verbal communication skills with all audiences and levels of leadership
Strong organizational skills and ability to multi task

Nice To Haves

Bachelor’s Degree or equivalent experience is preferred
P & L strongly preferred
Experience working with or in a premium or luxury brand strongly preferred
Bi-lingual language proficiency is a plus

Responsibilities

Support Expert and Stylist on-boarding, launches, and on-going learning by establishing strategy for execution of training materials
Create a culture of consistent feedback through in-the-moment coaching, performance conversations, and follow up
Invest in team development by identifying and addressing opportunities for growth
Support daily operations and customer experience through scheduling and payroll controls
Develop strategy from business analytics to achieve sales and experience expectations
Support customer experience and sales by accurately managing inventory and supply levels
Ensure compliance of all operating policies and procedures
Implement strategy for upholding Dyson visual standards
Ensure customer satisfaction throughout the Dyson experience, leveraging available data to measure performance and affect change
Drive in-store engagement by scheduling and building team mastery of Expert Workshops
Build Dyson reputation through flawless execution of community events

Benefits

401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Generous Dyson Product Discounts
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability Benefits