Assistant Store Leader

The Kroger Co. • Brentwood, TN

13d

About The Position

The Assistant Store Leader learns the operations of all departments and store-management duties, and shares responsibility for store performance across operations and human resources. The role performs scheduling, security, maintenance, safety, sanitation, ordering, administrative, and human-resources-related duties. The Assistant Store Leader demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The role supports the Store Manager in delivering a strong customer experience, leading merchandising and operating initiatives, setting and achieving store performance goals, developing associates and department leaders, and ensuring compliance. In the Store Manager’s absence, the Assistant Store Leader manages total store operations.

Requirements

• High school diploma or GED.
• At least 1 year of experience as a department manager, service manager, or in an equivalent role.
• Demonstrated experience leading, coaching, and developing associates, including supervisors, managers, and future leaders, to achieve customer-service, operational, and business goals in a fast-paced retail environment.
• Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions.
• Proven ability to collaborate across departments and influence others to drive store performance.

Nice To Haves

• Proven success driving customer experience, sales growth, operational excellence, and talent development.
• Experience managing competing priorities while leading teams through change and achieving business objectives.
• Strong track record of independently leading strategies that delivered sustained, measurable improvements across multiple areas of store performance.

Responsibilities

• Assist the Store Manager and associates in creating a favorable customer shopping experience and developing associates’ interest in customer service and relations.
• Assist the Store Manager in leading teams to plan, implement, and execute merchandising and operating initiatives.
• Assist the Store Manager with developing action plans and communications for associates based on Associate Insight survey results.
• Work with department heads and store associates to identify opportunities, develop timely solutions, and create action plans to ensure implementation.
• Role-model and demand a high level of customer service, and resolve associate and customer issues or concerns.
• Manage total store operations in the Store Manager’s absence.
• Achieve or exceed weekly, period, and annual sales, wage, and profit budgets, along with other goals such as safety and shrink.
• Drive sales by working with department managers to maximize sales and profits, reduce shrink, and improve each department’s contribution.
• Assist the Store Manager in regular store-level financial performance discussions with associates about budgets and goals.
• Analyze and respond to the competitive landscape within the district or division.
• Demonstrate inclusive leadership and expect inclusive behavior from associates.
• Use coordinators and other field staff to help departments achieve sales and profit goals and execute division merchandising plans.
• Promote and support relationships with local community organizations around the store.
• Help build proactive, productive relationships with union representatives and business agents when the store is covered by a collective bargaining agreement.
• Communicate information associates need to carry out their duties effectively.
• Serve as a liaison to store and district managers and coordinators regarding the effectiveness of division merchandising and operational plans and programs.
• Assist the Store Manager with staffing, reducing turnover, and increasing retention.
• Provide timely individual and departmental performance feedback to department heads and associates.
• Assist with daily labor management and supply costs to meet customer-service and financial targets.
• Ensure store compliance with federal, state, and local laws and enterprise policies, and ensure associates understand them.
• Support the Store Leader in adopting current and emerging technology by coaching associates and leaders to use tools that improve operational and business performance.
• Support the Store Leader in building leadership bench strength by developing department leaders, assistants, leads, and emerging talent.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• A range of healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Access to training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED